Well, the strap broke on my D&G Emy bag tonight. The only CS # I could find was for the online store so I went ahead and called the D&G Boutique at Caesars Palace in Las Vegas, that's where I bought it 4 yrs ago.
The gentleman who answered the phone was nice and polite, but he essentially said I would have to pay the all the shipping and the cost for the repairs. Wow, not feeling the love at all from D&G! From wah I understand, a lot of luxury brands handle these types of issues for free.
Has anyone had a similar (or BETTER) experience dealing with D&G? Must say, Im pretty dissapointed that they're not doing right by their customer. I have "Non-Designer" handbags that have held up better than this!
Pissed and would love to get some feedback on this.
--Bev