Where do I buy a MADISON LEATHER CONVERTIBLE HOBO style:15959 detachable long strap?

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  1. I checked with the Coach official customer service website. Their only answer is that they don't manufacture replacement straps. Help! Anyone?
     
  2. Why do you need a new strap? IF there is something wrong with the strap on the bag that you purchased, bring it back and get a new bag!