I want to contact a seller to ask a few questions about the item, and do not see the contact buyer or ask a question available to click on anywhere!! Can anyone help?
Thanks!
Thanks!
^ It is now lower down on the page.. below the description. Just scroll down =)
They sent an email to sellers recently explaining that they intentionally made it harder for buyers to ask questions, as a service to sellers. The new location is meant to encourage you to read the listing, notice if the question has already been asked, etc. And then you have to answer two extra questions and type a captcha to prove that you really, really want to ask. I get the intent, but it's really annoying.
I get their intent, but I think this wasn't thought through. The serious buyers are just going to get frustrated and move on. The people who like to waste time will still go through all of that because it seems like they have time to waste.
As much as it is a pain to receive questions that are already answered in the listing, most sellers don't put all the vital information in the listing and serious buyers need to ask (i.e.: measurements for clothes, expiration dates, cosmetic wear for electronics, etc).
This just deters the buyers to go to the listings that provide the info or to not buy on Ebay at all.
Who is creating their business plans? Because they are very very amateur.