I preordered the wine Nikki on RM.com in June for the 7/20 shipment. Purse was defective so I returned it.
http://forum.purseblog.com/rebecca-minkoff/my-first-rm-purse-keep-return-or-exchange-332133.html
Also ran into some billing problems but that has now been resolved.
Emailed Cory today about my exchange and she emailed saying they are out of the wine Nikki in new hardware and only have the old. I prefer the new hardware but I don't know if I should wait and hopefully it'll come back with new hardware or just get the old. Or maybe just give up on getting an RM purse
.
http://forum.purseblog.com/rebecca-minkoff/my-first-rm-purse-keep-return-or-exchange-332133.html
Also ran into some billing problems but that has now been resolved.
I have been in contact with Cory for my Wine Nikki purchase. I ordered it in June for the 7/20 shipment. I emailed her asking for a tracking number for my purchase and she said she will email it to me but never did. But I received my purse shortly after. It had some defects on it and I emailed her asking for an exchange and she promptly sent me a UPS label to return the defected purse.
A few days after RM received my defected purse, my friend received her wine Nikki and tho I can't be 100%, it looked exactly like the defected purse I returned to them! It had the same gash and dark spot.
I sent Cory and Michelle an email asking to confirm that they received my purse and when I will be receiving a new one. No answer from either one of them.
I decided to wait a while since Cory was away for a week and I know things are probably busy at RM. And hoping maybe it'll just magically appear at my doorstep, just like the first one did. But yesterday, I saw that my credit card was charged again for $620. I immediately called and Cory said they didn't make any charges this week. I emailed her my credit card activity and she said she will give it to their finance dept. I hope they can clear it up soon.
So now I out $1240 and no purse to show for it.
Emailed Cory today about my exchange and she emailed saying they are out of the wine Nikki in new hardware and only have the old. I prefer the new hardware but I don't know if I should wait and hopefully it'll come back with new hardware or just get the old. Or maybe just give up on getting an RM purse
.
