Where are you bringing your fendi bags for repair or bag spa?

MulberryHeaux

Member
Apr 13, 2018
149
133
I contacted the Fendi store at Harrods in London two weeks ago. I have corner wear and a scratched emblem on my bag. The SA who answered the call was so pleasant and helpful. We discussed the corner wear only as I forgot about the emblem. She gave me her mobile and asked me to send her pictures of the bag and wear. I did so immediately and she replied immediately advising me that it could be repaired and they could replace the emblem. She advised me to drop it off in store for a quote. I must say I was very impressed with the customer service. I wasn't rushed despite it being a busy Sunday morning in Harrods. She was very kind and sent me a lovely thank you text. When I drop off the bag I will leave a thank you card for her if she is not working on the day of my visit.
 
Jul 17, 2022
6
0
I contacted the Fendi store at Harrods in London two weeks ago. I have corner wear and a scratched emblem on my bag. The SA who answered the call was so pleasant and helpful. We discussed the corner wear only as I forgot about the emblem. She gave me her mobile and asked me to send her pictures of the bag and wear. I did so immediately and she replied immediately advising me that it could be repaired and they could replace the emblem. She advised me to drop it off in store for a quote. I must say I was very impressed with the customer service. I wasn't rushed despite it being a busy Sunday morning in Harrods. She was very kind and sent me a lovely thank you text. When I drop off the bag I will leave a thank you card for her if she is not working on the day of my visit.
I am getting my Fendi bag fixed too here in Germany. but they said i have to mail it in on monday and it could take 12 weeks :hrmm:
 
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