I know that a few people asked about their Friends & Family event on Facebook as they usually do it around November 10. L'Occitane's response gave me the impression that it's canceled:
Regarding your question, we don't have a Friends & Family event planned this year, but when you visit our boutique or shop online you'll find many new and exciting collections and holiday gifts at great values.
The 15% off promotion that expired only applied to new customers, but existing customers were able to get a nice $29 value GWP during that time.
I heard that they told associates that they will not have Friends & Family because customers stock up on products at a discount and then refuse to buy at regular price for the rest of the year.... So they want to break away from being a "discount" store.
It's a shame that they canceled their F&F since I love that time of year.
I agree. I did stock up during F&F, but I also tried new products (during F&F) and continued to buy products during the year at full price. To me, F&F was like a "thank you" for being a customer. Now I feel kind of slighted and don't feel like buying anything. I'll find an alternative (and most likely less expensive!) brand to suit my needs.