Hi, I need advice--quick. I won an auction on eBay for a Coach bag. During the auction, the seller and I were messaging each other back and forth-- great communication. In one of the messages she said I have 5 days to return the item and she'd refund me the winning bid (no S & H and insurance which I agree with). I received the bag on 12/26. I have sent her 3 messages telling her that I'd like to return the item and if I should return it to the same address that is on the box. There are lots of scratches on the leather and a piece of the trim is peeling/coming off. She didn't mention any of these flaws in the auction listing. She has not returned any of my messages. My return timeframe is going to end soon. Should I just send the bag back or do I continue to wait til she gets back to me? Same thing with another seller... I tried contacting her 4 times and she has not responded to any of my messages. She sold me Coach dustbags that are a different size than what the auction listed. They are clearly fake. The logos in the corners are not right and the drawstrings are different... I've never filed a complaint before so I'd also like to know how many attempts should be tried before one files a complaint. Thanks!