This is strange, because whenever I order bags to be shipped to the boutique, they do NOT open the package. When I ordered the Tattersall satchel back in the spring and there wasn't even a pic of it on the computer, they were all very excited to see it when it came in. I told them they could open it for a look see when it arrived but they said they could not open the package because it belonged to me since I had already paid for it. It sounded like it was an official policy not to open the packages before the customer.