Delta overbooked my flight so I had to get on another plane. It was already about to take off so I was the last one on the plane; therefore, no more cargo room. I had my Damier Ebene Keepall 55 with me as a carry-on. They wouldn't let me on board with it so they made me check it. Well, I picked it up at the end of the flight to find a HOLE in the bottom of it. Not only was my beautiful luggage piece damaged, but also some nice camera lenses inside. The bag was in pristine condition before the flight. I ended up filing a claim with Delta and they did send me a check for the original price I paid for the bag. Unfortunately, the price had gone up since the time I purchased the bag. I never did end up repurchasing the Keepall. To add to my sad story, it was the last birthday gift that my Dad gave to me before he passed away unexpectedly of a heart attack. I still use it occasionally for road trips and such. It is a significant hole, though. Won't be too long until it rips larger and becomes unusable.