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Whats the time frame to get a Coach bag repaired?

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  1. #1 Jan 31, 2009
    Will Coach even repair Vintage bags? I know that they are supposed to "last a lifetime" but this is just a question I've always wondered.
     
  2. #2 Jan 31, 2009
    Well, I think Coach has changed their policy somewhat. I sent out a bag for repair last year and they were unable to repair so they gave me a credit to get a new bag.

    Last month I sent out a different bag and they sent it back in the same condition and said they were unable to repair it. It takes a month for the bag to get back to you fyi, but they did send me a 40% coupon for not being able to repair it.

    They will repair vintage bags- I would send it out and if they can't repair at least you get a 40% coupon...thats a win win situation.:tup:
     
  3. #3 Jan 31, 2009
    In my experience it's taken about a month to find out if your bag is a lost cause or not. Sometimes it's 40% off, sometimes it is original retail value credit.
     
  4. #4 Jan 31, 2009
    wow. thats legit! I only have two Coach bags; I usually frequent L.A.M.B. and Louis Vuitton, I find it AMAZING that Coach has such great policies, however, L.V. makes the customer pay hundreds for repair.

    Does anyone know if Coach insures belts, ect.
     
  5. #5 Jan 31, 2009
    I've heard they even send credit letters for keyfobs and lanyards, so I believe your belt would be insured too.
     
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