Whats the time frame to get a Coach bag repaired?

[vhsethan]

Will Coach even repair Vintage bags? I know that they are supposed to "last a lifetime" but this is just a question I've always wondered.

 

[inluvwCoach]

Well, I think Coach has changed their policy somewhat. I sent out a bag for repair last year and they were unable to repair so they gave me a credit to get a new bag.

Last month I sent out a different bag and they sent it back in the same condition and said they were unable to repair it. It takes a month for the bag to get back to you fyi, but they did send me a 40% coupon for not being able to repair it.

They will repair vintage bags- I would send it out and if they can't repair at least you get a 40% coupon...thats a win win situation.

 

[bunnymasseuse]

In my experience it's taken about a month to find out if your bag is a lost cause or not. Sometimes it's 40% off, sometimes it is original retail value credit.

 

[vhsethan]

wow. thats legit! I only have two Coach bags; I usually frequent L.A.M.B. and Louis Vuitton, I find it AMAZING that Coach has such great policies, however, L.V. makes the customer pay hundreds for repair.

Does anyone know if Coach insures belts, ect.

 

[OK Bag Lady]

I've heard they even send credit letters for keyfobs and lanyards, so I believe your belt would be insured too.