Hi everyone, I'm new to the Forum, and also pretty new to eBay. I received a fake Coach after winning an auction. I know it to be a fake based on all the wonderful tips and information you all have been sharing. Luckily, when I contacted the seller about the refund, she said to return it. She said that she bought a bunch of bags from a reputable Web site and that if I was sure it was a fake, she'd be returning them all. My question is do I return the bag prior to receiving the refund into my PayPal account? How does that whole refund/return process work? Thanks SO much for your guidance!