I have a Tulita that needs a little TLC with the hardware (the gold circle hardware on the handles have come off ) My question is, I live about 2 hours from the nearest JC boutique. Do I have to drive there to get it repaired? Or can I call them and send it to them? I want to seem as knowledgeable as I can when I call so I thought I'd get advice from the experts first! Thanks so much!