I am in the US. A buyer from Germany won my auction for a scarf valued at $950. My auction specifically stated that I do not send my items as gifts or lower their values for insurance purposes. Before shipping, the buyer asked me if I can mark the item as a gift even though the auction stated otherwise. I told her that I will do so but I won't lower the value that she paid ie $950. She agreed. So, I shipped the item last Wed as a gift but I did declare the full value. Up to today the transactio was very smooth. This morning I got an email from her saying that she has to pay 200 euros before picking up her package and she wants me to give her a partial refund of 100 euros or she will return the item to me. She wants me to pay 100 euros and she will also pay 100 euros. She doesn't want to pay the full amt by herself. What would you do? Give her a partial refund or accept her return? My auction also says that all sales are final. I feel that she is punishing me (even though I have been super nice) for something that it is not my fault. I have done nothing wrong. Any advice is greatly appreciated as she is awaiting for my reply. Thx.
Sorry for the long post.
Sorry for the long post.