What would YOU do?

claireZk

claireZk

Member
Jun 18, 2007
11,671
3
#1
This is jewelry related, but since it's an ethical question, I decided to post it here. Mods, feel free to move to Jewelry Box if necessary...

I ordered a pearl bracelet about a week ago from a BIG retailer (not like a little boutique or anything). When I opened the box today, there was two velvet boxes inside. One was the bracelet I ordered, the other was a 1 ct. diamond bracelet I didn't order. I never looked at it on the site or put it in the cart or anything. It's not on the packing slip so I didn't pay for it. At first I thought maybe it was a gift with purchase, but I checked the website and it was definitely a mistake. The diamond bracelet is much more expensive than the pearl one I payed for...

So if you were me what would you do? Would you send an email to cs? Call them? Keep it? :shrugs:
 
#3
Ooooh. Tough moral dilemma, I think.

Personally I would give it back, but I wouldn't judge you for keeping it - there's a legal principle that states: let the buyer beware (caveat emptor). So it means that they buyer in any transaction is the one who bears the risk of it going badly. It's a rare thing that a buyer actually ends up on top, so it would be something of a karmic reversal for you to keep the bracelet.
 
#5
call and hope they say you can keep it! They will appreciate the fact that you are honest ( and you will to!) BUT call them and if they want you to send it back they have to send you a return envelope.
 
#6
That's similar to the "They sent me the more expensive purse I didn't order" scenario. What I said to that one was,

Yes, it's tempting to keep it, but what if someone ordered that purse (or in this case, bracelet?) They're going to be expecting a package in the mail containing that very item.
 
#7
Definitely call. It could be a packaging error...and maybe someone who ordered a diamond or CZ bracelet got....an empty box!

ETA: LOL, caitlin - great minds, think alike...at the same time!:yes:
 
#8
I had a similar dilemma a looong time ago. I think (I can't even remember) it was some bath products. I got my order, and there were extra items in it. I first thought it was samples, but the items were full size. I took the easy way out ("Oh, those MUST have been large samples") only to find that my credit card was billed and a packing slip was mailed to me several weeks later!

Then of course I had to go through a whole rigmarole of why I didn't contact CS earlier if I hadn't ordered those products and wanted the items off my CC. (Since they were stuff I really didn't NEED).

I had to work out some compromise in the end - I sent the items back, they paid for return shipping and refunded the charges.
 
#11
dusty paws said:
.. are you sure its diamonds and not cz?
Click to expand...

Yes, positive.

It had a tag with a sku so I looked it up and found it on the website. It's a sterling silver 1 cttw tennis bracelet, 126 round prong set diamonds, J-K color, I2-I3 clarity. The original price was $395, but their current price is $179.99. The bracelet I bought was only about $50, because I had a code.

 
#13
claireZk said:
Yes, positive.

It had a tag with a sku so I looked it up and found it on the website. It's a sterling silver 1 cttw tennis bracelet, 126 round prong set diamonds, J-K color, I2-I3 clarity. The original price was $395, but their current price is $179.99. The bracelet I bought was only about $50, because I had a code.
Click to expand...

Well, that's not a fabulous quality diamond bracelet ... in this case I'd return it (of course, they would be responsible for reimbursing you the postage!).
 
#14
To me it doesn't really matter if it's fake or real (and if real, good or bad quality), I'd call them and tell them I plan to send it back and that I don't want to be responsible for it.
 
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