What would you do??

[Providence]

I am returning my recent purchase because it’s defective. This is the first time I’ve had to return something. Customer service said I needed to put the Christmas packaging back in the box and unfortunately I sealed and labeled my return package then looked over and noticed I had not replaced the shopping bag….

Would you open up and then tape shut or keep the shopping bag?

 

[smallfry]

I am returning my recent purchase because it’s defective. This is the first time I’ve had to return something. Customer service said I needed to put the Christmas packaging back in the box and unfortunately I sealed and labeled my return package then looked over and noticed I had not replaced the shopping bag….

Would you open up and then tape shut or keep the shopping bag?

Since customer service specifically said that you need to return the Christmas packaging, I would open it up and re-tape. Why tempt trouble?

 

[Pop Art Suzy]

Why on earth would they require you to put the packaging back? Do people actually make purchases JUST for the Xmas packaging? So weird. But, like mentioned above, I would open up and put it back, because that's what CS specifically requested you do.

 

[Providence]

Thanks all!! I presume it is for fraud prevention? I called back and customer service got me permission from the supervisor to keep the shopping bag. I was afraid if I broke the seal and then taped it up it would be easier to tamper with.

 

[boyoverboard]

I’m pretty sure they only require back the box and dust bag, not the shopping bag.

 

[Cathindy]

I would keep the shopping bag without doubt, I can't imagine the warehouse employees will know which order came with a shopping bag and which not. If you return in store you won't have to give it back either.