I wanted to get everyone's opinion on the following situation. I bought a bag on ebay that was supposed to be new and in perfect condtition. The bag arrived and it came with significant damage on the side that was not pictured or mentioned on the listing. I emailed the seller and was very nice about it, thinking that maybe it was just overlooked. Well, the seller just got downright nasty, they did not apologize, etc. Completely unprofessional.
I sent the bag back and asked for a full refund including return ship. The seller got the bag back and immediately sent a cancel transaction without refunding - the seller said that they wanted to follow ebay policy and cancel the transaction before a refund could be processed. I knew that wasn't true, so I called the seller out on it. I told them I would agree to the cancellation only after a full refund including return shipping was sent. Well, they refunded the buy it now price only - I have been waiting for the payment to clear, and it just did today.
And then, the unusual part, while I was waiting for the refund to clear the seller accidentally sent an email to me that was supposed to go to someone else referring to another SNAD issue. They sold a dress to someone not as described. The seller mentioned how they planned to keep the returned dress and not refund the poor buyer, and was laughing about it in the email (yes, they wrote, "Woohoo" and "hahaha"). From all this, it is easy to see that the selller is downright shady, and I wonder if I had agreed to the cancellation when they told me it was "ebay policy before refunding" if they would have really refunded me.
What would you do in this case? Would you decline the cancellation? This all just leaves a bad taste in my mouth.
I sent the bag back and asked for a full refund including return ship. The seller got the bag back and immediately sent a cancel transaction without refunding - the seller said that they wanted to follow ebay policy and cancel the transaction before a refund could be processed. I knew that wasn't true, so I called the seller out on it. I told them I would agree to the cancellation only after a full refund including return shipping was sent. Well, they refunded the buy it now price only - I have been waiting for the payment to clear, and it just did today.
And then, the unusual part, while I was waiting for the refund to clear the seller accidentally sent an email to me that was supposed to go to someone else referring to another SNAD issue. They sold a dress to someone not as described. The seller mentioned how they planned to keep the returned dress and not refund the poor buyer, and was laughing about it in the email (yes, they wrote, "Woohoo" and "hahaha"). From all this, it is easy to see that the selller is downright shady, and I wonder if I had agreed to the cancellation when they told me it was "ebay policy before refunding" if they would have really refunded me.
What would you do in this case? Would you decline the cancellation? This all just leaves a bad taste in my mouth.
