I believe
eBay is about to have a new policy regarding feedbacks, I got an email few weeks ago but deleted it
I think they will now consider removing negative feedbacks under some circumstances. If this buyer leaves you nf you may qualify to have it removed (send a question to eBay customer service, they should email you more info or a link to it). I'm a seller too and the fear of nf was the worst... I also have No Refund policy (unless mistake / misrepresentation in the auction etc. which would never happen as I post detailed descriptions and lots of pictures) but on two occasions I did accept a return - simply because I didn't want to ruin my 100% positive feedback
Hopefully eBay will resolve this situation soon. And maybe your buyer won't leave you nf in fear of you leaving nf for her... Better luck next time
I believe this is what you are referring to;
Feedback Protections
Also in January we committed to a plan that will restore the original intent of the Feedback system to facilitate trust between buyers and sellers. Since announcing our plans, effective in May, it has become clear through conversations with many of you that eBay needs to do even more to protect sellers from dishonest buyers who use the Feedback system as a weapon. To make it perfectly clear, let me say that there is no place on eBay for anyone who abuses our community, flouts our marketplace policies and willfully harms other members.
As a result of our conversations with many of you, we are adding two Feedback policy changes to be rolled out in May to better protect sellers from this kind of behavior.
First, while threatening to use negative Feedback to force an unfair deal is both extremely rare and grounds for permanent buyer suspension, we recognize it has happened in the past and will be tried in the future. If you experience this sort of behavior, please report this to eBay by using Contact Us from
this page.
When we identify a pattern of abuse, or the evidence is clear from your report, we will remove the negative or neutral feedback retroactively. But, we can't identify those patterns without your help and reporting. This is a call to action for every seller.
Second, we have listened to your thoughts on Unpaid Item (UPI) reports and our decision to remove negative or neutral Feedback from a buyer who fails to respond to a UPI. And what has become clear from our conversations is that we need to build in more flexibility for what happens when a buyer responds to a UPI report. What we have determined is that if the buyer does not specifically call out poor seller performance, item condition or transaction problems during the UPI process, eBay will remove the seller's negative or neutral feedback retroactively.
I hope this works out for you.
