What will you do if you realize you were charged for a piece you never receive?

blackbear2126

Member
Oct 28, 2013
330
161
Ok so I know the topic sounds like kind of stupid. Of course then you tell the SA. However, here is my story. So I was going over my receipts from Chanel purchase. The I found one of receipts (in Jan 2016) has a price of RTW indicating skirt fantasy tweed. So I never bought any skirts from Chanel (yet). Now the SA just left Chanel but she referred me to her colleague which happens to be the store manager. So now I'm wondering how should I handle this ? Should I ask my previous SA first or should I ask the current SA? I'm also wondering maybe I have bad memory? But the thing is it says skirt and the only Chanel skirt I have is a vintage piece tho I know it is partially my fault that I didn't check my receipt just because I trusted my SA and she never has any mistake.
Thank you so much for all the opinion in advance.
 

Yogathlete

Member
May 19, 2015
544
461
Manhattan
This has happened to me at NM. They charged m/l flap on my credit card and the SA never told me and I had no idea. When I went to pay my cc I thought it was unusually high because I couldn't pin point a large purchase I had made that month. I never received anything in the mail and I couldn't think of what it was. Then I called NM and the SA and they said that they had shipped it to me and that I was on a list for the item (I don't remember putting my name on the list). Insisted that I should have it. I didn't receive it... Then after a week (after I called multiple times) they had found the bag in the back stock room!!

Point being... I would keep asking questions and be communicative because errors do happen!
 

blackbear2126

Member
Oct 28, 2013
330
161
This has happened to me at NM. They charged m/l flap on my credit card and the SA never told me and I had no idea. When I went to pay my cc I thought it was unusually high because I couldn't pin point a large purchase I had made that month. I never received anything in the mail and I couldn't think of what it was. Then I called NM and the SA and they said that they had shipped it to me and that I was on a list for the item (I don't remember putting my name on the list). Insisted that I should have it. I didn't receive it... Then after a week (after I called multiple times) they had found the bag in the back stock room!!

Point being... I would keep asking questions and be communicative because errors do happen!
Thank you so much for the input. I'll defiantly so so :smile:
 
May 11, 2007
2,193
1,145
Ok so I know the topic sounds like kind of stupid. Of course then you tell the SA. However, here is my story. So I was going over my receipts from Chanel purchase. The I found one of receipts (in Jan 2016) has a price of RTW indicating skirt fantasy tweed. So I never bought any skirts from Chanel (yet). Now the SA just left Chanel but she referred me to her colleague which happens to be the store manager. So now I'm wondering how should I handle this ? Should I ask my previous SA first or should I ask the current SA? I'm also wondering maybe I have bad memory? But the thing is it says skirt and the only Chanel skirt I have is a vintage piece tho I know it is partially my fault that I didn't check my receipt just because I trusted my SA and she never has any mistake.
Thank you so much for all the opinion in advance.
I had something similar happen at NM where I was charged more for 2 pieces of jewelry than what I knew the current retail prices were. I would never have even noticed had I not decided to return one item and was given credit for retail price and not the price I paid. Thankfully I brought it to the attention of the SA and was given proper credit. It made me realize that I should always look at receipts to make sure they are accurate. Good luck and hope you get it straightened out.
 

Elsbeth_

Member
Apr 11, 2015
623
467
Belgium
Let this be a wise lesson for all of us to always check our receipts; mistakes can happen.
I hope you can get this resolved.
 

jl020911

Member
Mar 17, 2015
166
39
If I am not mistaken, you can do a charge back on your credit card if you find a transaction that is irregular even after you have paid the bill. Some credit card companies reverse the charge immediately while they conduct an investigation, so it forces the retailer to provide proof of the transaction being complete-- signed receipt/charge approved by customer and customer receiving goods. Other companies may not reverse the charge but will investigate and give you a decision (reverse the charge, or transaction is valid, charge stays on). Then this way, you don't have to do the work of investigating it yourself. This is why i always pay for things with a credit card, more secure than bank wire/cash in my opinion. So.. How did things turn out for you? Any updates?
 

pinky7

Member
Jan 11, 2012
971
219
Maybe the word "skirt" is in the name of a bag you purchased or something of that sort. I say do a charge back though, I don't mess with those sorts of things at all and the longer you wait the harder it will be
 

Bisoux78

Member
Jul 26, 2012
1,537
1,635
Strawberry Fields
This has happened to me at NM. They charged m/l flap on my credit card and the SA never told me and I had no idea. When I went to pay my cc I thought it was unusually high because I couldn't pin point a large purchase I had made that month. I never received anything in the mail and I couldn't think of what it was. Then I called NM and the SA and they said that they had shipped it to me and that I was on a list for the item (I don't remember putting my name on the list). Insisted that I should have it. I didn't receive it... Then after a week (after I called multiple times) they had found the bag in the back stock room!!
Point being... I would keep asking questions and be communicative because errors do happen!
A M/L Flap is a LARGE mistake...lol. I would definitely harass the heck out of the store too if this was on my CC bill.
 

rhm

Member
May 3, 2014
665
843
If you purchased the item on a certain credit card, the credit card company can definitely help you settle the difference for you instead of you having to deal with that. I use both Amex Centurion and Chase Sapphire Preferred and its super easy to claim any wrong amount that has been charged to your account.
 

Swanky

Admin
Admin
O.G.
Jan 12, 2006
86,424
6,501
I'm not sure you'll have any true recourse considering it was 6+ months ago to be honest.
 

blackbear2126

Member
Oct 28, 2013
330
161
Hello laadies,
so things got resolved! I talked to my previous SA and we realized it was a shuit on sale that she charged it for me to held it for me since she thought I might like it (of course it was under my approval). Then it turned out I did not like it, so she returned and canceled the transaction. All this happened in the same day on top of I was also buying other RTW. So in somehow that specific transaction got missed... so anyways, things got resolved! Thank goodness I have really good relationship with my SA. They just went ahead and give me refund even though I already paid for it :biggrin:
 

Vanana

I could give up shopping, but I'm not a quitter.
Jun 28, 2015
7,123
16,311
Hello laadies,
so things got resolved! I talked to my previous SA and we realized it was a shuit on sale that she charged it for me to held it for me since she thought I might like it (of course it was under my approval). Then it turned out I did not like it, so she returned and canceled the transaction. All this happened in the same day on top of I was also buying other RTW. So in somehow that specific transaction got missed... so anyways, things got resolved! Thank goodness I have really good relationship with my SA. They just went ahead and give me refund even though I already paid for it :biggrin:
That's awesome and glad this got resolved! I understand it's how we do things now, but I do get a bit antsy with having people just charge my card without my signature and all. I get obsessively concerned and often wonder that they can always charge accidentally and not remember...
Anyway, this is great and have a great rest of your weekend!
 

Elsbeth_

Member
Apr 11, 2015
623
467
Belgium
Hello laadies,
so things got resolved! I talked to my previous SA and we realized it was a shuit on sale that she charged it for me to held it for me since she thought I might like it (of course it was under my approval). Then it turned out I did not like it, so she returned and canceled the transaction. All this happened in the same day on top of I was also buying other RTW. So in somehow that specific transaction got missed... so anyways, things got resolved! Thank goodness I have really good relationship with my SA. They just went ahead and give me refund even though I already paid for it :biggrin:
Yay! I'm happy for you!