I like so many others on this thread it seems am frustrated with ebay. I have been selling for over 10 years, over 2500 in positive feedback (mostly as a seller) and have only had 1 issue like this (but it was years ago and I was hoping they had fixed the problem).
I sold a bag on ebay for 800 - the buyer seemed a little off (emailed a question and then bought before I answered) but I was not to concerned.
When she received it, she emailed me that it was not in the "Condition" she was expecting - fine. I did not want to argue - even though I say no returns I tell her to send it to me and I would refund minus shipping. She then opens a case - in it states handles are more worn, and it smells like cinnamon (what?) and sends the item to me fedex. I should have told her to use ups or usps but figured it would not be a big deal (again so wrong). They try to deliver on Wednesday - its a crazy week at work I couldn't figure out what the note was but it said they would try again. Nothing on Thursday, then note on Friday it was the final attempt. Like most people selling a bag of this worth I am working all day so of course I can not be there to sign. I try to call the 1-800 number - really not a lot of info on the card and am on hold for 10 minutes so figure I will enjoy the weekend and worry about it on Monday. I call fedex and get the biggest run around of my life -more than 45 minutes. Seems the item is in a city 30+ minutes from my house. I ask if they can deliver closer to another fedex - no the buyer requested they dont. I email her letting her know I cannot get it during the week but if she sends it to the fedex near me I can get it right away. She immediately escalates the case. Now ebay is saying I have to give her the money or they might and if they do I will not get any fees back. So I drag my toddler out there tonight after daycare (yea that was a lot of fun!) and its not there. Guess what - the buyer requested THIS MORNING to return it to her. Now ebay is closed - they are not allowing me to email them, yada yada!!
I am sorry this is so long but I am stressed!!! It is going to be close to a thousand dollars out of pocket if they find in her favor (plus I was selling to by the same bag but bigger so over 2000 when it is all said and done!).
Can anyone suggest what to do? I am stressed out and it is a crazy week at work as it is...
Thanks for reading.
I sold a bag on ebay for 800 - the buyer seemed a little off (emailed a question and then bought before I answered) but I was not to concerned.
When she received it, she emailed me that it was not in the "Condition" she was expecting - fine. I did not want to argue - even though I say no returns I tell her to send it to me and I would refund minus shipping. She then opens a case - in it states handles are more worn, and it smells like cinnamon (what?) and sends the item to me fedex. I should have told her to use ups or usps but figured it would not be a big deal (again so wrong). They try to deliver on Wednesday - its a crazy week at work I couldn't figure out what the note was but it said they would try again. Nothing on Thursday, then note on Friday it was the final attempt. Like most people selling a bag of this worth I am working all day so of course I can not be there to sign. I try to call the 1-800 number - really not a lot of info on the card and am on hold for 10 minutes so figure I will enjoy the weekend and worry about it on Monday. I call fedex and get the biggest run around of my life -more than 45 minutes. Seems the item is in a city 30+ minutes from my house. I ask if they can deliver closer to another fedex - no the buyer requested they dont. I email her letting her know I cannot get it during the week but if she sends it to the fedex near me I can get it right away. She immediately escalates the case. Now ebay is saying I have to give her the money or they might and if they do I will not get any fees back. So I drag my toddler out there tonight after daycare (yea that was a lot of fun!) and its not there. Guess what - the buyer requested THIS MORNING to return it to her. Now ebay is closed - they are not allowing me to email them, yada yada!!
I am sorry this is so long but I am stressed!!! It is going to be close to a thousand dollars out of pocket if they find in her favor (plus I was selling to by the same bag but bigger so over 2000 when it is all said and done!).
Can anyone suggest what to do? I am stressed out and it is a crazy week at work as it is...
Thanks for reading.