the item is showing on the Canada Post site that it has been delivered and the buyer says they didn't receive it?It's not a big ticket item and it was fully insured but I am just curious if anyone else has experienced this? I spoke to Canada Post and they told me that it DOES show in their system that the item HAS been delivered to such and such postal colde but I can't really argue with the buyer if she doesn't have it in her hands, right? It's been over two weeks since the delivery date, BTW, and she had just emailed me yesterday to ask me if I'd shipped the item. I am really confused as to what I am suppose to do now. Do I file the insurance claim? Do I refund her? Thank you in advance for your replies.