I sold a Tods bag to a lady who lives in France. She payed through Paypal but her address was unconfirmed. To cover myself I shipped the bag using Royal Mail International signed for with Insurance to cover the value of the bag. The tracking information online only tracks the bag till it leaves the UK which it did on the 20th August. I e-mailed the buyer the tracking number when I posted the bag. Today I received an e-mail from her that the bag hasn't arrived yet even though I posted it 11 days ago. My question is the Postal service in the UK say that I can't claim compensation until the bag is missing for 1 month and even then I have to fill in a claim form and wait for them to investigate the matter first before they send compensation. When should I refund the buyers money??? I don't want to refund her money and then find out that someone did sign for the Parcel. Does anyone else have experience of lost parcels here??