What to do? Buyer hasn't received item

Z&J

O.G.
Jul 17, 2006
4,042
27
NY/NJ Area
tickers.TickerFactory.com
I shipped an item through paypal shipping via USPS with deliv. Conf. on 4/3 the item still hasn't arrived and they buyer is getting impatient. The tracking just says electronic notification of shipping and was last updated on 4/3 .Ideas of what to do?
 

Varied_obsessions

Because I said so
O.G.
May 7, 2006
1,415
0
Sometimes priority can take up to 14 days if I remember correctly. Just keep checking and stay in contact with the buyer to let her know you're concerned.
 

thuha

O.G.
Sep 11, 2006
239
0
Did you say sometimes Priority does take 14 days to get to the destination? I thought they said 2-3 day priority, and it's guarantee.
 

emald37

O.G.
Aug 20, 2006
6,992
0
Priority mail does not have guaranteed delivery date, only express mail does. Typically, it does take only 2-3 days, but occasionally it can take longer.
 

Varied_obsessions

Because I said so
O.G.
May 7, 2006
1,415
0
Did you say sometimes Priority does take 14 days to get to the destination? I thought they said 2-3 day priority, and it's guarantee.
IIRC priority *can*take up to 10 business days(not including weekends) and it still not be considered late.
 

pink1

O.G.
Nov 29, 2007
4,573
26
This happened to me once. I think it took almost 2 weeks for them to receive the package. Did you have a return address on it?
 
Jan 23, 2007
1,720
0
US
definitely answer all her emails and suggest she inquire her local post office and that you'll do the same if the item hasn't arrived by **some date you think is reasonable**.

This has happened to me more than once and I've never gotten neg. FB.

GL, i'm sure it'll get there soon
 

Z&J

O.G.
Jul 17, 2006
4,042
27
NY/NJ Area
tickers.TickerFactory.com
Yes, had a return address. USed the automated shipping system through paypal so it was a preprinted label with all the relevant info. Also had delivery confirmation. It was sent first class and was only a $9 item.
 

tatertot

~Happy Tot~
O.G.
Oct 18, 2006
18,011
2,611
Great Lakes
Hopefully it will get there soon. I have a buddy in Ky (I live in Mi) and even when I send her things priority mail it takes 6 business days for her to get it. If it was sent regular, first class, two weeks is possible especially at tax season.
 

jjyounger

Judy
Feb 1, 2008
1,262
0
Memphis, TN
Stay in touch with your buyer. That's the most important thing. It's probably late due to tax season, as everyone else has suggested. I recently purchased a fairly expensive (to me, at least) Chanel bag from NYC, it was shipped priority mail and it never arrived (still hasn't - 5 weeks later!). The seller did not insure this handbag, so they are out $1500. They refunded my money without a problem, but tell me that the Post Office has been absolutely no help to them at all. Please ladies, insure your items even if they are covered by PayPal Seller Protection. I personally could not afford to take that kind of financial hit. Best of luck and let us know what happens......