What the hell is up with customer relations???


Nov 30, 2006
Everytime I call customer relations I can never get to speak to someone from the actual boutique, it's always an SA that tells me they take calls for that particular store, it pisses me off so much, I've had several orders screwed up from them so called forwarding my information to a certain boutique. Has anyone else had problems through customer relations or is it just me??? :confused1:
I have found that even the direct numbers on the cards are often forwarded to the 866 number. It is kind of a pain, IMO...

yup! I once thought I called a particular Vuitton store and had them place 2 Groom items on hold for me.. and when I got to the store, they didn't know what I was talking about!!! AND they didn't have the items in stock!
I know what you mean all the UK stores go straight to customer services even if you call the number listed as the store it's really frustrating. but recently I got "the number"!! to call direct I was so excited, honestly it harder to get than the miroirs