I purchased this vintage leather/fur coat from eBay two weeks ago. Got it in the mail on Monday. I took it to my furrier to have it cleaned. While I was there, I discovered three small rips around the fur collar (at the seams, but NOT simple undone seams) that were not mentioned in the listing. The listing said the condition was excellent.
The furrier said they are fixable. Since I really liked the coat, I took some pictures of the rips and left it with the furrier to be fixed. I came home and sent the seller a message expressing my disappointment, but did not demand any compensation. Now three days later, still no words from the seller. Not a 'I'm sorry.', not mentioning offers to help.
So what should I do? I left the coat with the furrier already. So I want to keep the coat. But just don't feel right to let the seller's ignorance go unchecked.
Any advise would be appreciated!
Thanks!
The furrier said they are fixable. Since I really liked the coat, I took some pictures of the rips and left it with the furrier to be fixed. I came home and sent the seller a message expressing my disappointment, but did not demand any compensation. Now three days later, still no words from the seller. Not a 'I'm sorry.', not mentioning offers to help.
So what should I do? I left the coat with the furrier already. So I want to keep the coat. But just don't feel right to let the seller's ignorance go unchecked.
Any advise would be appreciated!
Thanks!