hi ladies!
okay here is my story....
im from the philippines and i bought a bag in ebay on feb 15. Starting bid price was $399 (i think) and BIN was $550. I offered seller if she would take $450 for it and she accepted. she told me to do a BIN and she will send me a separate paypal invoice for the $450+$12 shipping fee. i agreed so i did a BIN in ebay then she sent the new invoice via paypal.
i usually have my bags sent to my shipper based in nyc, then my shipper will be the one to mail the bags to me at my own expense. shipping time from new york to philippines usually takes 7 days.
after sending the bag to nyc, the seller message me that once i get the bag would it be okay to cancel the transaction to save on ebay fees since i did purchase it for a lower price. i agreed since she seemed to be nice and sincere. once the bag reached nyc, she sent the ebay cancellation notice and i stupidly accepted. i did not even think i would have a problem with this.
okay so i finally receive the bag yesterday, march 1, and i am not happy with it. SNAD :cry: seller claimed in her listing that bag was rarely used but what i got was a very filthy bag! the pictures she showed were the best parts of the bag, she did not show the flawSSS it had. i loved the style so much that at first i was willing to clean it. but upon close inspection i knew no amount of cleaning could salvage it.
so i emailed seller again via ebay messaging informing her i am not happy with the bag and would like to return it and get a refund. she actually accepted the return and gave me the address on where to send it. she did not mention how and when she will refund me.
now this is my concern --- when should the seller send the refund? is it safe to send back the bag to her first? seller has not protested return and im waiting for her reply re the refund.
do you think this case is a potential problem? if seller does not refund me immediately can i file with ebay and paypal?
thanks in advance for your help
okay here is my story....
im from the philippines and i bought a bag in ebay on feb 15. Starting bid price was $399 (i think) and BIN was $550. I offered seller if she would take $450 for it and she accepted. she told me to do a BIN and she will send me a separate paypal invoice for the $450+$12 shipping fee. i agreed so i did a BIN in ebay then she sent the new invoice via paypal.
i usually have my bags sent to my shipper based in nyc, then my shipper will be the one to mail the bags to me at my own expense. shipping time from new york to philippines usually takes 7 days.
after sending the bag to nyc, the seller message me that once i get the bag would it be okay to cancel the transaction to save on ebay fees since i did purchase it for a lower price. i agreed since she seemed to be nice and sincere. once the bag reached nyc, she sent the ebay cancellation notice and i stupidly accepted. i did not even think i would have a problem with this.
okay so i finally receive the bag yesterday, march 1, and i am not happy with it. SNAD :cry: seller claimed in her listing that bag was rarely used but what i got was a very filthy bag! the pictures she showed were the best parts of the bag, she did not show the flawSSS it had. i loved the style so much that at first i was willing to clean it. but upon close inspection i knew no amount of cleaning could salvage it.
so i emailed seller again via ebay messaging informing her i am not happy with the bag and would like to return it and get a refund. she actually accepted the return and gave me the address on where to send it. she did not mention how and when she will refund me.
now this is my concern --- when should the seller send the refund? is it safe to send back the bag to her first? seller has not protested return and im waiting for her reply re the refund.
do you think this case is a potential problem? if seller does not refund me immediately can i file with ebay and paypal?
thanks in advance for your help