What should I do now?

[Kikitakesphotos]

I bought a pair of shoes on ebay about 6 weeks ago, and after 4 weeks of the seller fobbing me off and ignoring my emails, I filed a dispute with paypal.

The seller told me she posted the shoes at the end of February and that she lost the tracking number.

So i opened the dispute and a few days later she posted a tracking number.

The tracking number said that the parcel was delivered on the 31st March to an address in England, I live in Scotland... a few days after I started the dispute.

She has clearly used a tracking number for something totally different that she sent to a different buyer, I have emailed paypal about this bujt they havent gotten back to me yet and are just saying "we are investigating the claim"

The seller is being so rude, I told her I knew the tracking number wasnt for my shoes and she just said "ok whatever you think "

I dont know what to do now...

 

[Ellie Mae]

Did you escalate your dispute to a claim? If not, do so. If you have already done so, CALL PP and talk to a rep about the status of your claim.

 

[Kikitakesphotos]

Yes ive escalated to a claim and PP now say they are reviewing the case

 

[Ellie Mae]

Ok... now you have to wait. BUT... there is nothing to stop you from calling everyday to ask what's going on!

 

[coachfreak]

If you live in Scotland and delivery shows England this should be a no-brainer, you will win.

 

[Kikitakesphotos]

Thanks! Still being reviewed by paypal with no response to my emails, but I will let you know how I get on!

 

[luvtami]

You're likely to win the dispute based on the fact that the seller did not ship the item within 7 days of payment.

 

[Veelyn]

Sounds like you have a good chance of winning this case, and I hope you do. I would also leave this seller a big fat neg after this is over.