What should I do? Mac makeup!

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  1. Hello all! I sold a brand new in box Mac highlighter on eBay the other day. It had never been taken out of the box other the for pictures & had never once been opened.
    The seller just contacted me & said that when she opened it, the makeup pan itself was not attached to the compact. I had no idea that could even be an issue and I feel bad about it so I was going to offer her a partial refund, but as I was replying she resent her original message but added in that it's now broken..... Do you think that's actually the case or is she just saying that to get a full refund? Obviously I can't resell it now if it's broken.... [emoji20]
  2. it's now broken???????

    Have her send pictures of the damage before offering anything.

    Sounds like two separate things. First the makeup pan was detached but apparently intact but it was somehow subsequently broken ---as in damaged further?
  3. I think she probably dropped it or something & is claiming it broke in the mail.... I don't know if she didn't realize I'd get both messages? It's weird...
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