Okay, so I went into the closest boutique from my place today and purchased Mr. Snail and the 3D strawberry. I was so happy with the goods but the service was...hmm...interesting . Granted, the service I usually get was mediocre at best, but my experience from that store today now tops all previous ones . When I went today there were other customers there, and two SAs were busy helping them, so I thought I would go to the one that looked free. Big mistake! After looking around the store at the new floorset, I took the 3D strawberry and Mr. Snail and asked if she could get it from the back for me. The SA asked if that is all, and gave me gave me this dirty look that said, "Well, that's all you're buying?" Well, yeah? What's it to you? It's not good enough to spend $90+ after tax on two keyrings? I bought the two keyfobs, and after the purchase went outside to put Mr. Snail on my bag, when I noticed the one I got was really dingy, with a very obvious patch of dirt on its neck that cannot be rubbed off. So, needless to say I went back to the boutique and asked for an exchange. The SA who helped me took the snail, looked at the patch of dirt, tried to see if she can rub it off, hesitated, then went to the counter where the other two SAs were still busy helping other customers with their orders and asked one of them what she should do. Well, an exchange? In response to the other SA she said "But I already took the tag off", and finally the SA at the counter said "OMG (not sure if she thought I was too picky too from her tone), just give her another one!" The rude SA went to the back, took a long time, then came out with another Mr. Snail; when I said thank you, she just rolled her eyes at me! For just having spent $90+ on two keyrings at her store? Is it too much to ask for a keyring that's not soiled? After today I think I will either travel to the farther boutique (which is sad, because the closest Coach store is only 10 minutes away from my place by walk) or stop buying from Coach altogether (even sadder). Are the Coach services just really bad in general, and what I got was nothing out of the ordinary?