I bought a purse and it has a watermark and cigarette smell that was not at all described in the listing. I contacted the seller twice and have no heard back about it. I'm seeking a partial refund so that I can invest that $ into getting the bag cleaned.
In the eBay "Open a Case" form there are options at the very end that asks "How Can Ebay Help You?" The options are 1. Full Refund 2. I still want the item from the seller and 3. Other.
I'm not sure which one to choose. I still want to keep the item, but I'd like a partial refund. Which option to choose? If I choose "I still want the item", will I not receive any kind of refund?
In the eBay "Open a Case" form there are options at the very end that asks "How Can Ebay Help You?" The options are 1. Full Refund 2. I still want the item from the seller and 3. Other.
I'm not sure which one to choose. I still want to keep the item, but I'd like a partial refund. Which option to choose? If I choose "I still want the item", will I not receive any kind of refund?