I've just started selling on ebay and I had a buyer who's been very pushy. She paid on Saturday for her item, which I shipped out on Monday and emailed her the tracking number that day. On Wednesday I receive a rude email from her telling me this is the slowest shipping she's ever had and accusing me of shipping the item from an international location Keep in mind, she has the tracking number which clearly shows that it is in transit. I tell her to check the tracking and that I shipped it priority so it should arrive either on Wed or Thurs. She sends another message back on Thursday saying
"[FONT=arial,sans-serif]I too know how to track a package using www.usps.com just because it looks like I am new at ebay, I am not. I had to get a new account. Just never seen a package sent priority take so long."
[/FONT] I check the tracking, and she actually receives the package on Thursday, right after she sent the message. Finally, I get 2 messages from her within 12 hours saying that she left me positive feedback and she expects the same. The first message was the first time she was polite. The second one was demanding feedback. Keep in mind that she has zero feedback at the moment.
I'd hate to give her a positive cause she was rude and demanding, but she didn't really do anything wrong? I'm thinking about just not giving feedback. What do you think? Am I being too sensitive about the messages? Is this what sellers get all the time?
"[FONT=arial,sans-serif]I too know how to track a package using www.usps.com just because it looks like I am new at ebay, I am not. I had to get a new account. Just never seen a package sent priority take so long."
[/FONT] I check the tracking, and she actually receives the package on Thursday, right after she sent the message. Finally, I get 2 messages from her within 12 hours saying that she left me positive feedback and she expects the same. The first message was the first time she was polite. The second one was demanding feedback. Keep in mind that she has zero feedback at the moment.
I'd hate to give her a positive cause she was rude and demanding, but she didn't really do anything wrong? I'm thinking about just not giving feedback. What do you think? Am I being too sensitive about the messages? Is this what sellers get all the time?