to become a "client" at an H Boutique. A friend of mine recently ordered a scarf and scarf ring by phone. I will not name the Boutique, but when I mentioned that she should call back and get a deck of tying cards. They actually had the chutzpah to say that these were only for "clients." What was she, chopped liver? They finally told her that they were out of them since November. I couldn't believe how nasty they were to her. There is a definite possibility that she could purchase a handbag in the future. Being able to see a huge selection of Kellys over the summer, I personally do not buy into the the whole H mystique. I was able to choose from an enormous selection of Kelly bags ranging from 28 to 40 in different leathers, etc.
Anyway, I thought they were enormously rude to a potential big ticket item in the future and I feel bad about recommending that shop to her. Since it is nearly impossible to phone shop for a particular bag and leather without actually touching it, she will have to go into a boutique and handle the bags.
I own two H bags, both purchased from store stock. Also, about a dozen scarves and some small accessories, in addition to owning several LVs and Chanels. I am very sad for the way she was treated by this store. In this environment of of bad economy and penny-watching, I would assume that H associates should be very motivated to make very customer feel special.
Thanks for letting me vent.
--Judy
Anyway, I thought they were enormously rude to a potential big ticket item in the future and I feel bad about recommending that shop to her. Since it is nearly impossible to phone shop for a particular bag and leather without actually touching it, she will have to go into a boutique and handle the bags.
I own two H bags, both purchased from store stock. Also, about a dozen scarves and some small accessories, in addition to owning several LVs and Chanels. I am very sad for the way she was treated by this store. In this environment of of bad economy and penny-watching, I would assume that H associates should be very motivated to make very customer feel special.
Thanks for letting me vent.
--Judy