What do you do with a store credit?

M

msy926

O.G.
Aug 7, 2006
37
0
#1
Hi, all:smile:
Want to ask your thoughts.
Any advice would be most welcome.
Okay, here goes my story.
I purchased a Chanel purse from Hirshleifer's but it turned out to be a wrong one and I returned it.
I meant to buy a black one and mentioned several times but what I heard was they have only one left in stock.(Didn't mentioned which color they had)
I was so excited and rushed in to ordering it, and noticed that it was not a black one after it was shipped out.
I returned it, they politely accepted it with a store credit.
First I was embarrassed but I had to take the situation and I completely admit that all SAs were very kind.
I expected to exchange to another style but they had none in stock so I asked to put me through a waiting list.
Without getting a call for several weeks, I asked if I could ever get a chance to be called and by then I was told that they are getting no more for that style.
Making the situation getting worse is that I got a call from another boutique that they have the exact bag in their hand.
I know the best thing that I can do is to wait until next season and see if something else strikes my mind.
I thought for a moment 'what if I sell my store credit?' but I know it is rediculous to do so.
So....Have you ever been through a situation just like me?
I don't know what to do......
 
#2
Since it was their mistake in the first place I see no reason why you should be so timid about what you want. You are paying the big $$$$ for their product, they should be the ones bending over backwards to please you. I would not have accepted a store credit for something they messed up either. Cash back only!

At this point I would demand they have the one you want from the other boutique sent over to you using your store credit. I believe they can exchange stock between stores.
Good luck!
 
#6
magdalinka said:
Since it was their mistake in the first place I see no reason why you should be so timid about what you want. You are paying the big $$$$ for their product, they should be the ones bending over backwards to please you. I would not have accepted a store credit for something they messed up either. Cash back only!

At this point I would demand they have the one you want from the other boutique sent over to you using your store credit. I believe they can exchange stock between stores.
Good luck!
Click to expand...


I've never thought that they can exchange stocks!! I should ask them.
I wanted a CAM Maxi but they just told me that they don't have further plans to order the CAM any more.
I couldn't find a reason why refund isn't a option, but they said like it was their policy to give store credits only for returns.
May be because I paid by international wire transfer?
Anyway, I should speak stronger as you said.
Thanks for your advice.
 
#11
msy926 said:
It seems that store credit is the only option for returns. But since they have responsibility for what happened to me, I should ask them if they consider giving my money back.
Click to expand...

Definitely - it's their responsibility, and mistake...I would totally expect to have my $$$ returned to me in that case.
 
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