What do you do with a store credit?

msy926

Member
Aug 7, 2006
37
0
Hi, all:smile:
Want to ask your thoughts.
Any advice would be most welcome.
Okay, here goes my story.
I purchased a Chanel purse from Hirshleifer's but it turned out to be a wrong one and I returned it.
I meant to buy a black one and mentioned several times but what I heard was they have only one left in stock.(Didn't mentioned which color they had)
I was so excited and rushed in to ordering it, and noticed that it was not a black one after it was shipped out.
I returned it, they politely accepted it with a store credit.
First I was embarrassed but I had to take the situation and I completely admit that all SAs were very kind.
I expected to exchange to another style but they had none in stock so I asked to put me through a waiting list.
Without getting a call for several weeks, I asked if I could ever get a chance to be called and by then I was told that they are getting no more for that style.
Making the situation getting worse is that I got a call from another boutique that they have the exact bag in their hand.
I know the best thing that I can do is to wait until next season and see if something else strikes my mind.
I thought for a moment 'what if I sell my store credit?' but I know it is rediculous to do so.
So....Have you ever been through a situation just like me?
I don't know what to do......
 

magdalinka

Member
Jun 4, 2011
2,296
1,060
East Coast
Since it was their mistake in the first place I see no reason why you should be so timid about what you want. You are paying the big $$$$ for their product, they should be the ones bending over backwards to please you. I would not have accepted a store credit for something they messed up either. Cash back only!

At this point I would demand they have the one you want from the other boutique sent over to you using your store credit. I believe they can exchange stock between stores.
Good luck!
 

Swanky

Admin
Admin
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Jan 12, 2006
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YES YES YES!!! If THEY sent wrong bag, they should refund you.
 

msy926

Member
Aug 7, 2006
37
0
Since it was their mistake in the first place I see no reason why you should be so timid about what you want. You are paying the big $$$$ for their product, they should be the ones bending over backwards to please you. I would not have accepted a store credit for something they messed up either. Cash back only!

At this point I would demand they have the one you want from the other boutique sent over to you using your store credit. I believe they can exchange stock between stores.
Good luck!

I've never thought that they can exchange stocks!! I should ask them.
I wanted a CAM Maxi but they just told me that they don't have further plans to order the CAM any more.
I couldn't find a reason why refund isn't a option, but they said like it was their policy to give store credits only for returns.
May be because I paid by international wire transfer?
Anyway, I should speak stronger as you said.
Thanks for your advice.
 

msy926

Member
Aug 7, 2006
37
0
Was there an option to get your money back, or was store credit the only option?

It seems that store credit is the only option for returns. But since they have responsibility for what happened to me, I should ask them if they consider giving my money back.
 

msy926

Member
Aug 7, 2006
37
0
Did you pay by credit card? If you haven't yet paid the bill (or even if you did) you can dispute the charges.

I paid by international wire transfer.
I live outside of States. I was so excited for the bag and asked them to ship the bag to my friend's house in the States.
 

Swanky

Admin
Admin
O.G.
Jan 12, 2006
86,933
7,872
Demand it. THEY made they error, this should not cost you anything.
 

katran26

Bargain Hunter!
O.G.
Aug 25, 2008
6,264
156
Boston
It seems that store credit is the only option for returns. But since they have responsibility for what happened to me, I should ask them if they consider giving my money back.
Definitely - it's their responsibility, and mistake...I would totally expect to have my $$$ returned to me in that case.