I got a turquoise swift Massai last Wednesday afternoon. It was the only one in the US. I carried it only 3 times. It's now popped a stitch at the upper edge. I'm really bummed. The bag can't be replaced, since it was the only one they could find, and they had it shipped from another store. I'm so distressed and disappointed. My DH is going to blow a gasket at the thought that a $3K bag has come unstitched in less than a week. Hermes can repair this, right? How long does a restitch take? My boutique has indicated that all their refurbishing goes to Beverly Hills. This would be me right about now.