What do you do when buyer ignores you?

muggles

muggles

In search of....
O.G.
Aug 15, 2007
13,328
3,627
#1
I sold a simple game book had it listed and it sold for $20. Well I invoiced buyer and she never paid or answered any of the emails I sent her. So I figured I would just relist and forget about her. Out of the blue she pops up and pays and tells me she did not know she had won. This was about 3 weeks later and I refunded her money immediately and told her I had resold since I had not heard from her. Today she gives me negative feedback, she just says "rude" now I did nothing against her and my only recourse was to give her neg. feedback which she obviously does not care about since her feedback score is 2 or 75%. She ruined my 100% for something that was her fault who suffers for this? Me, it is not fair I did nothing wrong and was letting her slide and not filing a nonpayer. What a :censor:!!! Ebay feedback is quite unfair!:cursing::sos:
 
#2
I think you're supposed to file an item dispute/not paid transaction.
Also since she left you Neg feedback, you as the seller are allowed to respond to her feedback in your feedback section...
 
#5
I wonder if you can actually contact ebay customer service to get that feedback removed. There has got to be a way you dont get penalized for shady non paying bidders!!
 
#7
I was not "rude" at all when she finally did pay I refunded her promptly and explained that since I had heared nothing I relisted and resold. I had invoiced her and emailed her over 4 times and there was never an answer. It was only $20 I really did not care if she did not want the book all she had to do was answer me in some way and not leave it hang for a length of time. I was nothing but polite I did not want any problems which is why I resold!
 
#8
muggles said:
I was not "rude" at all when she finally did pay I refunded her promptly and explained that since I had heared nothing I relisted and resold. I had invoiced her and emailed her over 4 times and there was never an answer. It was only $20 I really did not care if she did not want the book all she had to do was answer me in some way and not leave it hang for a length of time. I was nothing but polite I did not want any problems which is why I resold!
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Well then, that's terrible. :sad:

I'm, currently, going through a fairly similar thing, only with a seller who didn't send the item, communicate at all, or refund and then left me a retaliatory neg; so I empathise. :yes:
 
#9
Coach Superfan said:
I wonder if you can actually contact ebay customer service to get that feedback removed. There has got to be a way you dont get penalized for shady non paying bidders!!
Click to expand...


As far as I know, there's not much you can do; unless they swear, or mention your personal details, or something.

There's a link to the eBay page about grounds for feedback removal, in one of the threads I started about my situation. I'll go and find it...
 
#10
Did you not file a NPB?? If a NPB is filed the feedback they leave does not impact your rating. The only way to remove it now seems to be a mutual withdrawal of feedback (if you have left her neg as well-maybe she wil be receptive to this since she is lower in Fb now too...
 
#11
#12
I refunded her money and explained I had resold, she gave me neg. nasty feedback and then paid me again! What is up with this person? I told her I did not have item any longer?
 
#13
Sorry to tell you this but there's absolutely nothing you can do. Had you filed her as a non-paying bidder? If you had done this and she didn't respond to the dispute then you could have negged her without fear of reprisal
 
#14
That's harsh - having a blemish on your ebay record over a $20.00 item when you behaved responsibly. To add to the notes above, one of the functions of the dispute console is to cancel contracts between a buyer and a seller. You need to close the contract with your winning buyer before you can relist or offer a second chance offer.
 
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