What are your experiences with Fashionphile?

caannie

Mother of Dachshunds
O.G.
Mar 28, 2006
2,598
979
Montgomery, AL
I recently sold an item to Fashionphile, and dropped off the package in UPS using the label from fashionphile. However, the online status is still 'label created', but not shipped. The delivery status is always 'check back tmr for an updated delivery date'. Has anyone met this issue? I am quite worried now. If the package is lost, am I taking the full losses?

Thank you in advance!
Did they scan it and give you a receipt? Then you have proof you shipped it and you're good. If not, I'd go back to UPS with the tracking number and ask where it is.
 

candeyige

O.G.
Dec 13, 2010
246
242
Did they scan it and give you a receipt? Then you have proof you shipped it and you're good. If not, I'd go back to UPS with the tracking number and ask where it is.

Thank you for your quick reply, caannie.

Yes, I have the receipt. Actually I went to the local UPS store today for this issue. The staff said they handed over all packages to the ups pickup truck everyday. However, UPS customer service said that UPS was not in possession of the package.
Should I ask fashionphile to help directly? It's an expensive item, so I am quite worried..
 

caannie

Mother of Dachshunds
O.G.
Mar 28, 2006
2,598
979
Montgomery, AL
Thank you for your quick reply, caannie.

Yes, I have the receipt. Actually I went to the local UPS store today for this issue. The staff said they handed over all packages to the ups pickup truck everyday. However, UPS customer service said that UPS was not in possession of the package.
Should I ask fashionphile to help directly? It's an expensive item, so I am quite worried..
How long has it been? You can call Fashionphile's customer service, but they'll tell you to wait a few days to see if it arrives. UPS will say it missed a scan. Your shipping receipt should cover you, as Fashionphile is the UPS customer and can claim the value of the package if it is lost. I suspect it will turn up though.
 

candeyige

O.G.
Dec 13, 2010
246
242
How long has it been? You can call Fashionphile's customer service, but they'll tell you to wait a few days to see if it arrives. UPS will say it missed a scan. Your shipping receipt should cover you, as Fashionphile is the UPS customer and can claim the value of the package if it is lost. I suspect it will turn up though.

It has been 1 week since I dropped off the package. If everything went on smoothly, the package should have already arrived. I will call fashionphile on Monday. Hope there are updates from UPS before calling.

Thank you again. Really Appreciate your helpful suggestions!
 
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xyzzy

Member
Feb 13, 2021
14
48
Let us know what they say, if you do call. I did buy a bag from them and decided to return it. I immediately regretted the decision and called to ask that I repurchase and they forget about my return. It was a no. The woman told me I'd have to wait to see it relisted and try again like everyone else when it was put back on. I offered to pay for it to come back and said, can I just put it on layaway, or anything, because you haven't even received the box or processed the return. They weren't helpful for my return-regret. Hoping you have success!
Oof, hopefully they will be a little more flexible if I do end up calling them! I’m planning to wait until Monday to give myself a little more time to think it over. On the bright side, the quote they gave me was super high—which was really what induced me to sell—and at the time they didn’t have any more of this bag, but now they have at least 4 already and the prices have been dropping. So I think if they do insist on keeping it they will be making a much lower profit than they originally anticipated. :P I might be doing them a favor!

I've never had a seller's remorse with Fashionphile but I recently had one with Yoogiscloset. I sent them a watch and after shipping it decided I didn't really want to sell it. So I called them and they were kind enough to turn the package around when it got there and ship it straight back. I haven't received it yet but this was entirely at their expense so I really appreciate that.
Oh I’m so glad!! :biggrin: That is super nice of them. I don’t have much experience with Yoogi’s but my impression is that they are good people to work with.
 
Sep 11, 2006
6,850
2,228
U.K.
they offered me $400 USD on my groom cles and sold it for $545 USD. I sent in a NWT limited edition mini pochette - they offered me $300 USD. It depends on who is looking at your item.
I have never had any success with FP to be honest. Haven't asked them to quote for anything in over a year and now I remember why. I have now sold the item myself for significantly more than their quote.
 
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ccbaggirl89

Member
Mar 26, 2015
7,680
11,333
Sarah gave an interview with Marie Claire (see it through their website) and she talked about a lot of the new tech they are using these days. Not just their weird pricing system!, but how they use different x-ray machines and various tech to scan inside bags and hardware, and some machine they use to test the leather on bags. She also spoke a few times about how they plan to work with the new microchips and blockchain tech that LV and Chanel have started placing in their items. It sounds like maybe they won't have any access to the scanners for those items so they are looking to partner with the brands (!). It was a fairly good interview b/c she didn't cover stuff she has before, it was fresh intel.
 

lulu212121

O.G.
Jan 1, 2007
1,959
870
Sarah gave an interview with Marie Claire (see it through their website) and she talked about a lot of the new tech they are using these days. Not just their weird pricing system!, but how they use different x-ray machines and various tech to scan inside bags and hardware, and some machine they use to test the leather on bags. She also spoke a few times about how they plan to work with the new microchips and blockchain tech that LV and Chanel have started placing in their items. It sounds like maybe they won't have any access to the scanners for those items so they are looking to partner with the brands (!). It was a fairly good interview b/c she didn't cover stuff she has before, it was fresh intel.
I was wondering how they were going to get around the microchips. I figured since they are partners with NM they would easily be able to work something out with the designers.
 
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BV_fan

Member
Aug 14, 2012
283
149
I requested a quote on 3/17 and I got a response on the 19! :happydance: I decided to drop off my items at my local Neiman Marcus on the 24th and today they finally got my items. Hopefully they’ll pay soon. They changed the oficial name of one of my bags. I hope that does not affect the original quote.
 

ccbaggirl89

Member
Mar 26, 2015
7,680
11,333
My item came today and inside was the previous owners original purchase receipt. The receipt has her full three names, and phone number and address and last few digits of credit card info and her client profile number. Maybe FP missed this in their check-over process, so reminder to make sure your bag is clean of all receipts and personal info.! It's useless to me but I'm sure someone out there would be able to do bad things with all her personal info. that was left inside. I go through my bags very carefully before I ship them but one time did have to unbox the shipment when I realized I'd left an item inside the bag.
 

caannie

Mother of Dachshunds
O.G.
Mar 28, 2006
2,598
979
Montgomery, AL
My item came today and inside was the previous owners original purchase receipt. The receipt has her full three names, and phone number and address and last few digits of credit card info and her client profile number. Maybe FP missed this in their check-over process, so reminder to make sure your bag is clean of all receipts and personal info.! It's useless to me but I'm sure someone out there would be able to do bad things with all her personal info. that was left inside. I go through my bags very carefully before I ship them but one time did have to unbox the shipment when I realized I'd left an item inside the bag.
At one time I sold a wallet with my original receipt to a consigner, I think it was Yoogiscloset but it might have been FP. The receipt was from LV with my name and either my address or email on it. They actually showed the receipt, with my name clearly displayed, in the listing photos. I learned my lesson!