What are your experiences with Fashionphile?

canipus

Member
Sep 9, 2008
64
1
:tdown:
Having spent nearly $1000 on several LV items with Fashionphile I decided the twilly color did not match the purses and sent an email for an RMA to return the twilly as per the terms of the web site. It took 3 e-mails before I got a response informing me I could return the item no problem. The item arrived back in Beverly Hills Certified Mail on September 29th. 15 days have gone by and during that time I have sent 5 e-mails asking for an update to see whether the credit card has been issued a credit. Absolute zero response. I will now have to contact the card company direct. Out of eight e-mails to a "Steven" in Beverly Hills, Fashionphile responded just once. Can you believe this customer service? They are quick to sell and dispatch product but when it comes to returning product for a refund you're banging your head against a brick wall. Be warned folks.
I will never deal with them again and you better bank on keeping anything you purchase with them because trying to communicate with them direct is the biggest hassle I have experienced in years.
 
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nimbette2

Member
Oct 17, 2007
527
1
Atlanta, GA USA
I bought something from them not too long ago and did like what I received. However, they have a very hard time replying to emails. It turns me off also. For such a high end place, you'd think they would reply immediately to all emails. I get some form emails from them every once in a while - or maybe a reply to something on my wish list - even though it's not the item I want.

But when I ask about specifics on a bag - forget it! No reply at all.
 

Tookata

is a Mad Pursologist
Oct 29, 2007
1,116
0
Purse Collection Lab
I bought a bag from them once and I was not impressed with their customer service. They did not reply my e-mails. I also notice that they use Photoshop to "beautify" their items a lot. The bag I received did not look as good as the pictures. :tdown:

I hope you get the problem rectified soon.
 

bedelia

O.G.
Sep 19, 2008
166
4
:tdown:
Having spent nearly $1000 on several LV items with Fashionphile I decided the twilly color did not match the purses and sent an email for an RMA to return the twilly as per the terms of the web site. It took 3 e-mails before I got a response informing me I could return the item no problem. The item arrived back in Beverly Hills Certified Mail on September 29th. 15 days have gone by and during that time I have sent 5 e-mails asking for an update to see whether the credit card has been issued a credit. Absolute zero response. I will now have to contact the card company direct. Out of eight e-mails to a "Steven" in Beverly Hills, Fashionphile responded just once. Can you believe this customer service? They are quick to sell and dispatch product but when it comes to returning product for a refund you're banging your head against a brick wall. Be warned folks.
I will never deal with them again and you better bank on keeping anything you purchase with them because trying to communicate with them direct is the biggest hassle I have experienced in years.

I've always been tempted to buy from them but never have. Now I will stay clear away :tdown: I wonder why they still have 100% feedback?? Its obvious that you are not the only one that has received such bad service.
 

orca

O.G.
Jul 7, 2008
250
1
I had the same experience as well. I bought one bag from them and it doesn’t look good. Asked for refund, they took 1.5 weeks to reply my emails. I ended up selling the bag by myself because I scared they won’t give back my money…

Sorry to hear that canipus ….
 
Apr 23, 2007
3,436
10
I had to return a pochette that I bought off their website (not Ebay)because of a problem and I did get an immediate refund. I did pay via Paypal though. As far as Ebay feedback, just a couple weeks ago there were negatives and yet it was showing 100% now I see the negatives are gone/removed totally from the feedback. I thought that strange. I am so sorry that your refund is taking so long, did you use PayPal or a credit card without Paypal? Have you tried calling them via phone, you may want to try calling, their number is posted on their site. Stephen is the associate who did provide my immediate refund. Good Luck!
 

paije

Member
May 20, 2008
1,961
2
I bought a bandana and was happy with the service and emails, though I never had to return it.
 

Mittens34

Member
Aug 18, 2007
924
2
Newport Coast, California
I have also bought two LV handbags from them and both of the handbags didn't look half as nice as the pictures they had posted on ebay and one of them had an awful sweat smell and this was not noted on the auction. Obviously, the previous owner had sweated a lot and the smell was on the handles of the handbag. I also paid way too much for these two used handbags. If you notice their auctions you will see that they barely mention any defects. They will say the interior is perfect except for one small pen mark or stain, but when you get the handbag there are many pen marks or stains. They also charge tax for Calif residents and charge way too much to ship. They are awful in returning emails and they never answered their phone when I called to return the handbags. I did have to return one of the handbags in person and they are just renting an apartment in Beverly HIlls and they do take great pictures. They have a photo studio with white all over the room and I'm sure they do photo shop too, because their pictures always look so much better than the handbags in person. I will never buy from them again either, because they charge way too much and they are not honest about how the handbags really look. THey also bid under the ebay id: Gotlux and outbid everyone and then resale for $200 to $1,000 more
 
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missbanff

Done here
O.G.
May 19, 2007
10,019
8
^^They're also members here - I wonder if they will come and defend themselves like with previous complaints?

I've never dealt with them directly but this isn't the first time I've heard their customer service sucks.
 

Mittens34

Member
Aug 18, 2007
924
2
Newport Coast, California
No, there are in Beverly Hills and there are no wildfires there. I had purchased my two LV handbags from them over a year ago and I did email them and called them and it took over two weeks for them to finally respond.