Having spent nearly $1000 on several LV items with Fashionphile I decided the twilly color did not match the purses and sent an email for an RMA to return the twilly as per the terms of the web site. It took 3 e-mails before I got a response informing me I could return the item no problem. The item arrived back in Beverly Hills Certified Mail on September 29th. 15 days have gone by and during that time I have sent 5 e-mails asking for an update to see whether the credit card has been issued a credit. Absolute zero response. I will now have to contact the card company direct. Out of eight e-mails to a "Steven" in Beverly Hills, Fashionphile responded just once. Can you believe this customer service? They are quick to sell and dispatch product but when it comes to returning product for a refund you're banging your head against a brick wall. Be warned folks.
I will never deal with them again and you better bank on keeping anything you purchase with them because trying to communicate with them direct is the biggest hassle I have experienced in years.