I have a seller who is threatening to file a claim against me and trying to get a refund. I told her that I would not offer a refund because the bag was delivered as described. (She wants a refund because the bag is now "wearing funny.")
My auction clearly states "no returns unless grossly misrepresented." I told her to take it to Juicy or Bloomindales to have them look at the patina on the bag. (This bag had a very delicate finish on it to begin with too.) She tells me that Juicy will prosecute her if she sends in the bag and it's fake. Well, duh it's not fake. Either way she doesn't want to send it in to be fixed nor will she take it to be authenticated (she still doesn't believe it's authentic.)
Oh and if it matters auction ended 8/8 and she paid 8/11.
So, if she does file a claim against me, what chance do I have of winning? Or should I just give her a refund?
Also, I'm tired of the *bay crap and contemplating closing my *bay account for good as well as PP. Any ramifications from that?
Thanks!
My auction clearly states "no returns unless grossly misrepresented." I told her to take it to Juicy or Bloomindales to have them look at the patina on the bag. (This bag had a very delicate finish on it to begin with too.) She tells me that Juicy will prosecute her if she sends in the bag and it's fake. Well, duh it's not fake. Either way she doesn't want to send it in to be fixed nor will she take it to be authenticated (she still doesn't believe it's authentic.)
Oh and if it matters auction ended 8/8 and she paid 8/11.
So, if she does file a claim against me, what chance do I have of winning? Or should I just give her a refund?
Also, I'm tired of the *bay crap and contemplating closing my *bay account for good as well as PP. Any ramifications from that?
Thanks!