I know there has been some really poor service out there lately, but I have to say I got the best service yesterday. I was in NM, and went by the LV counter, I had the azur mini pouchette on hold...The SA there is really nice and I have used her a couple of times, couldn't believe they had the fraimbose cles....hadn't seen one in while, 1 last book, so I snapped those up and the azur mini pochette....the gal was so amazing and we chatted about upcoming lines hard to find pieces, etc. I had my cerise lizard with me. I added my name to her mirror waitlist, just in case, even though I am on another I asked her about a groom bandeau and she said she didn't have one, but a shipment just came in and she hadn't had time to unpack it all, but would call me....I went off to lunch...she called, no groom bandeau (I got it later at VF tho), but she had something else she thought I would love...yep...the icon mini. Then off I went to Valley Fair to get the blue towel I had on hold, neither of the gals I normally work with were in....but the guy who helped was great. The store was packed! Waundered around a minute, noticed the security guard point me out (that was so nice of him! I always say hi to him), the rep got my towel, we compared it to my antigua (which I brought) and just basically giggled and gossiped and played and tried different bags and shoes for almost an hour. I never felt rushed. He was so amazing and gave me so much good info, I am going to write a note to the manager.