Okay so I have been buying HH bags since the beginning, but because of all of the mess that has been going on recently I stopped. However a couple of weeks ago I received a 25% off + free shipping coupon to be used on any one purchase. There were absolutely no restrictions other than the fact that it was one time use and expires 4/25/10. I was not planning on using it until the new sale started. Just to confirm I called CS and made sure that I could use it on sale items, I was told yes. However when I went to use it to purchase a TS it would not work so I called CS back, they said the code was not showing activated and would have to get ahold of Tech Support to fix it. I then got and email the next day saying it was fixed so I tried it again it still would not work so I called CS again today. They told me they are looking into it, I then got an email this evening saying they apologize for the misinformation that I received but that the code could not be used during this current promotion. WHAT!?!? It is that kind of crap that has turned me off from HH!!!
Here is exactly how the email read, tell me where I am wrong:
"We Miss You! Hi -- we haven't seen you in a long time. We wanted to thank you for shopping with us in the past, and to offer you 25% off your next purchase and free domestic ground shipping. In order to redeem your discount, cut and paste this special code into the Discount/Gift Code box at checkout. This offer is valid for you only, for one use, and expires 4/25. Code good for an additional 25% off your order and free domestic ground shipping":
Here is exactly how the email read, tell me where I am wrong:
"We Miss You! Hi -- we haven't seen you in a long time. We wanted to thank you for shopping with us in the past, and to offer you 25% off your next purchase and free domestic ground shipping. In order to redeem your discount, cut and paste this special code into the Discount/Gift Code box at checkout. This offer is valid for you only, for one use, and expires 4/25. Code good for an additional 25% off your order and free domestic ground shipping":