So I bought the Baby animal keychain.. the one shaped as a heart. This was back in april well after using it the leather that attaches the heart to the hardware started to turn black and thin out.. A LOT!! To the point that the hardware will come off of the heart if I use it anymore. So I called the Bellagio Chanel a few months ago to see what they could do.. they gave me the oh well you need to send it and then we'll see... So I decided to wait until I went to Vegas... I just got back and before leaving I stopped by the Bellagio to see what could be done... WELL I got the well thats normal wear and tear (a not used so much keychain that i put away for a few months and only had since April)... The girl said it was normal and they could only paint it which wouldn't help... She also suggested that I pay to get the leather replaced (if they can) but she doesn't know if they have the same type of leather. I kindly explained that Chanel has great quality and that they should keep up with those standards and I haven't even had the keychain for a year and I am soooo very careful with it... It was like talking to a recording machine... She goes uh huh... well you can send it in and pay to get the leather replaced its normal wear and tear... And even if I do get it replaced it'd happen again and theres nothing they can do about it <- her words not mine! Whatsup with the quality of the Chanel smaller items... it was a $250 keychain that I adore and its their fault that they made it so damn crappy!!! If i would of know I would not have gotten it... I could not get over that there wasn't a warranty or a I'm so sorry we can try our best to get it replaced at our expense.... nothing just well if you want it replace just send it to us and you can pay and it won't do a damn thing... I'm so mad!!! If this happened at LV or any other place they would of done something..