Some of you know that I'm considering getting my still-new Saleya MM handles replaced with the new, longer ones. My one option was to give the bag to my mom, but she said she is getting the PM and wouldn't use the MM except for maybe as a travel bag. So, I called my LV store today just to inquire about how long it would take and how much it would cost and the lady (really nice, btw) who answered the phone said that generally repairs take 6-10 weeks and handles typically cost about $100 each to replace. BUT...then she said that she wasn't aware of any changes to the MM so she asked who had told me about them and I told her 866-VUITTON. So, she went to ask her product specialist. She then told me that the specialist confirmed that there were no changes being made to the MM and they would still be made with the same-length handles and she apologized and said that the person at 866-VUITTON must have been confused! And then she said that if there hadn't been any changes made to the MM, then they couldn't replace the handles with longer ones because they won't change specifications from the original. So then I told her that a "friend" (of course I didn't mention that it was an online friend on TPF!) of mine had gone into a store in Texas and actually tried one on and it in fact had the longer handles! So then, she said that if there had in fact been any changes to the new shipments, then there would be a new UPC number for the bags and she wouldn't have that since they weren't in her store. So, I called 866-VUITTON just now to ask about the new handles again and to maybe get the new UPC number and well, the rep didn't know anything about the new handles as well. She said that she would "investigate" it for me. I just don't get why LV wouldn't make this info known to all of their employees??? Maybe they didn't want them to tell customers? Or maybe they think that no one will notice (obviously, most people at LV haven't noticed!) so they can sell through all the original ones?