if you buy something on the Hermes website do you tell your SA? I find my SA is a bit sensitive about non store purchases (though I only buy from my home store or opportunistic buys on the web). I saw an Evie TPM on the web tonight and I grabbed it because my store never has them. Do I need to text her to tell her? I find the H game hard to play! My first quota bag is supposed to come in this month (I was told this six weeks ago) but I have heard nothing and have not followed up. But really do not feel like rocking the boat with her. I know I sound crazy.
Web purchases and SA
- Thread starter CMilly
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Oh Cmilly, Cmilly- you’re purchases are your business and you never ever should feel obligated or guilty to disclose to anyone except to do a reveal for us to see!
You should never feel obligated to text your SA and tell them anything. You wanted something you saw..and bought it. 100% your perogative.
If you bought it from the website of the same country of your home store, it will automatically show up on your purchase history at the boutique, though it will show as a web purchase. I believe it associates by credit card number.
Source- My SA knew of a Twilly purchase I made online, under a different email address but same cc and home address, and I almost lost my first birkin offer because of it.
Source- My SA knew of a Twilly purchase I made online, under a different email address but same cc and home address, and I almost lost my first birkin offer because of it.
I did use my cc name and address. I would hate to lose my quota bag over it but I also find the whole H game a bit maddening. I’ve spent a lot through this SA (well more than 2x the price of the quota bag across a variety of categories) and have a non leather good wishlist with her. What do you suggest? I could email her to say I got it and if she has it in store I will return the online one or I could say nothing and see what happens. I have hear zilch on the quota bag which was allegedly coming in this month (which I was told about proactively I did not ask). I should have probably just gone the resale route. It’s rather frustrating.
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I wouldn’t call your SA or mention anything to them. At this point, no matter what you do, it will show on your profile, even if you return it so I wouldn’t make a big deal out of it from your end. If your SA ever mentions it, just tell them you’ve been wanting one for a while and couldn’t help yourself when you saw it come up online. There’s no guarantee that it will hurt your quota bag search but in my case my SA told me that they had to “explain” to the SM “why their client was shopping online” and then stressed to me that in the future if there was anything I wanted to buy to “please always give the store the opportunity to serve me”. It was kind of maddening because this was all over a $160 special edition Love Twilly with the heart box which I had been asking my SA for for months as well.
I will preface that this is the US and I can't speak for anywhere else since systems could be different.
Story time: I once heard another customer chatting with her SA at the register next to the one I was at (checking out with my SA). The SA was saying how she could see this client buying stuff online from time to time, and just very recently a herbag. But when she looked closer, it has an address on the opposite coast of the country. So she realized it's someone with the exact same name as her client! SA joked how this made her feel better because she thought for a moment the client was "cheating" on her (jokingly so I didn't find it offensive but I think it's a word that some may find problem with).
I think if your SA searches their database on customer history, they can search by name (mine has done it too). In this case, when the SA searches for her client using the name, the other person with all the web purchase history comes up. So if your SA searches with your name, for sure she can find this purchase.
And I do think - depending on the SA - they may feel not so good about it. The way I do it is if I see anything available online I want I immediately tell me SA. She can click to order, ask for transfer, etc. for me and I hope it still gets her commission. As a matter of fact, I asked her (after overhearing that conversation I recounted above) if I can order stuff online with her and she replied yes, that's exactly why I've been doing it this way. Of course, the problem is that if it's a super covetable item that will disappear immediately you can't wait and have to get it as soon as you can. My SA is personally cool with that - in the same conversation she also said while I can always come to the store to order H.com stuff with her, if it's something that will be gone in a blink, unless I live right above the H store (I don't, lol) then the only way is to just grab it online.
Wow turned out to be a long post! In conclusion, I think your SA will definitely see your purchase but she may not mind if it's a very hard to get piece. Talk to her is a good idea but I don't think you need to go out of your way to say sorry or act like you did something wrong, just mention it to her the next time you go in!
And good luck on your wishlist bag
hope it comes your way soon!
Story time: I once heard another customer chatting with her SA at the register next to the one I was at (checking out with my SA). The SA was saying how she could see this client buying stuff online from time to time, and just very recently a herbag. But when she looked closer, it has an address on the opposite coast of the country. So she realized it's someone with the exact same name as her client! SA joked how this made her feel better because she thought for a moment the client was "cheating" on her (jokingly so I didn't find it offensive but I think it's a word that some may find problem with).
I think if your SA searches their database on customer history, they can search by name (mine has done it too). In this case, when the SA searches for her client using the name, the other person with all the web purchase history comes up. So if your SA searches with your name, for sure she can find this purchase.
And I do think - depending on the SA - they may feel not so good about it. The way I do it is if I see anything available online I want I immediately tell me SA. She can click to order, ask for transfer, etc. for me and I hope it still gets her commission. As a matter of fact, I asked her (after overhearing that conversation I recounted above) if I can order stuff online with her and she replied yes, that's exactly why I've been doing it this way. Of course, the problem is that if it's a super covetable item that will disappear immediately you can't wait and have to get it as soon as you can. My SA is personally cool with that - in the same conversation she also said while I can always come to the store to order H.com stuff with her, if it's something that will be gone in a blink, unless I live right above the H store (I don't, lol) then the only way is to just grab it online.
Wow turned out to be a long post! In conclusion, I think your SA will definitely see your purchase but she may not mind if it's a very hard to get piece. Talk to her is a good idea but I don't think you need to go out of your way to say sorry or act like you did something wrong, just mention it to her the next time you go in!
And good luck on your wishlist bag
hope it comes your way soon!
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I’m both sad and horrified after reading this. I can’t believe they got upset at you for spending $160 on an item that they couldn’t track down for you! And to almost lose a B offer over it? That’s just so crazy and so unfair.
It does seem pretty extreme to me too. I think SA responses vary greatly on this. I have friends proudly walk in to see their SA carrying a bag they bought elsewhere and the SA outwardly seemed happy the client found her holy grail. My friend still does the majority of her shopping with this same SA so it all worked out just fine for her. If it affected their relationship at all, I didn't see it. She is still routinely offered opportunities to SO a bag. For those rare opportunities online that will be gone in a flash, I think an SA should cut their otherwise loyal clients a bit of slack.
I think it all depend on the SA, my SA is pretty cool if I purchase something from another store especially if its a hard to find item. SA tells me when I travel to buy anything I like especially on my oversea travels.
Yes, absolutely maddening, you did give the store the opportunity to serve you (multiple months!) and they failed you! Ridiculous response from your SA.
I agree it depends on the SA. I was talking to one SA (NYC - Madison) about something I've seen online that they didn't carry in the store. I was asking if he can order it for me, order it to the store, etc. to make sure he got the commission. He told me don't worry about it, just order it online and he was being very pleasant.
@CMilly - I'm sorry you're feeling stressed and worried about this online purchase! Every purchase from a high end store should be about getting butterflies in your stomach and your heart singing. Sometimes makes me wonder if "playing the game" is worth it...
I wouldn't proactively text her, but if she mentions it, just let her know you jumped up at the chance online because the store never carries it.
Wow, someone had an issue with making a $160 online purchase? That's so annoying. I grab small stuff online that I think will sell out and my SAs get5 that. Of course, in general if you CAN get something through your SA, it's always a nice gesture.
Well at the end of the day. H.com did not have enough in stock and cancelled the order. I had used a different email address so I asked them to close the profile. What a pain in the butt. I have my eye on a bag from another brand so if the quota bag does not materialize soon I will just do that and then revisit when the quota bag appears.