Ditto! I only have a few Coach items so I've never actually brought things in for repair. Are repairs free? From what I've read thus far, correct me if I'm wrong, if they cannot fix it, they might not give you your bag back and give you a sort of store credit and a discount coupon? Thanks!I don't think you were out of line to ask. If I was wondering I would've asked too. She was pushing it by being a little too snooty. No harm in asking about your possessions
I have her name, and she was not very nice about that either. She told me her name is Ahh-may (this is how I heard it), so I asked if it's spelled A-M-A-Y, and she said (with a little attitude), not it's A-I-M-E-E. I had a friend with the name Aimee, and she pronounced it like Amy. And to melikemochi, repairs are free, but I had to pay $20 for the shipping/insurance. Thanks for everyone's support, I'll update when I get the voucher.That was very rude of her. Did you get her name? I would call and speak to a manager and explain the situation. It wasnt like you were EXPECTING both back, you were just asking. I also think its rude they just assume you would rather have a voucher instead of your bag back. If they arent going to give you both, you should atleast get a call asking which you would rather have.
I'm sorry you didn't get good service. Did you ask if your bag was still available? Even if its a few years old it might be.As I said before, I understand if Coach can't do both, my question was whether it was THAT inappropriate for me to ask. Bad attitudes tend to feed off of each other. The call started out poorly when she told me Coach tossed my bag without even asking me. She said the voucher is already on its way, and if I want, she can try and find the bag. I didn't realize the voucher was for the full value, and from my perspective, since Coach already committed to giving me the voucher and threw away or planning to throw away the bag, it isn't eating at any profits to give it back to me.
I was already annoyed, so I just asked figuring what's the harm in a question. And as several posters pointed out, they have gotten their original items and partial voucher/credits back before, so it's not unusual to get both.
Anyway, the end of this story is that the SA was mistaken and didn't realize that I still have 30 days to decide whether I want the voucher, or get my bag back. So if the call had started with that explanation, we wouldn't have three pages of discussion. I guess I still have to decide what I want to do. There is nothing I absolutely have to have at Coach right now, and I really did love that bag.
The style is available. See picture below, but mine was hot pink , that's why I loved it. When I call the 1-800 number, maybe I'll ask if they can locate another one. Thanks for the support Court!I'm sorry you didn't get good service. Did you ask if your bag was still available? Even if its a few years old it might be.
Hope it all works out.
do you know the style number of your bag? it should be on the paperwork they sent you. call em and see if they have it and just order the exact same bagThe style is available. See picture below, but mine was hot pink , that's why I loved it. When I call the 1-800 number, maybe I'll ask if they can locate another one. Thanks for the support Court!
There is only a really long number starting with "J," but I think that's the repair order number. Do you know how long these vouchers are good for?do you know the style number of your bag? it should be on the paperwork they sent you. call em and see if they have it and just order the exact same bag