hmmm... this makes me a little bit nervous! A SA suggested i send my first coach bag in for repairs, but.... if i might not get it back, i don't think i want to do that!!
Was it inappropriate to ask this question?
- Thread starter titania029
- Start date
The letter states that the customer has 30 days to decide if he/she would prefer to have their bag back in place of the letter. The SA failed to mention this to the OP and made it seem like it was gone already.
When my husband's wallet could not be repaired Coach sent me a letter that is good for 40% off my next full priced purchase. (Good for one item).
I have also had them send me a letter that is good for the complete value of the bag I sent in for repair. To be used on my next full priced purchase. I think they only do this if your bag is pretty new.
Wow I can't believe they would just throw it away without asking you! No I don't think it was inappropriate to ask for it back.
That's pretty crappy that they didn't even ask you before tossing it away!
I'd call back and tell them that. Ask them why they didn't ask you.
Rude peoples!
I'd call back and tell them that. Ask them why they didn't ask you.
Rude peoples!
I don't think you were out of line to ask. If I was wondering I would've asked too. She was pushing it by being a little too snooty. No harm in asking about your possessions
My SA who is also a very good friend of mine warned me about this. She said sometimes for the older purses that they will just send the letter and she has gotten complaints from customers about not being able to get their purse back. I was always reluctant to send the purse I bought in Oct 05 for repairs because of that and decided I like my worn down still usable (very used in spots) purse more than 40% off a new one.
I guess they can have whatever policy they want, but I think offering the bag back at least would be standard, it is your bag, your decision. BTW she was snooty and rude, you don't speak to a customer like that. What would be the harm in saying "I am so sorry, that isn't Coach's policy but I can see if I could get your bag back if that is what you would prefer." Now isn't that the way you are supposed to speak to a customer?
I don't think it was bad that you asked, hey its just a question right? Some SA's take things too personal, as if the bag is hers and she is looking out. LOL Anyway get a great new bag!!
I would think that you should get a choice as well. You were soooooo not being inappropriate to ask the question. Don't take it personally, she/he was probably having a bad day or something 
I think that the only inappropriate thing was the rep's response. Whatever the policy is about repairs/returns/credits, her response could've been much better stated......
