Was it inappropriate to ask this question?

heatherita510

Member
Apr 30, 2007
94
0
36
CT
hmmm... this makes me a little bit nervous! A SA suggested i send my first coach bag in for repairs, but.... if i might not get it back, i don't think i want to do that!!
 

sprinkles

professional enabler
Sep 12, 2006
1,287
0
Ditto!!!!!!!!
The letter states that the customer has 30 days to decide if he/she would prefer to have their bag back in place of the letter. The SA failed to mention this to the OP and made it seem like it was gone already.
 

beljwl

Member
Nov 28, 2006
39,768
11
Walking distance to Rodeo Drive
Can someone explain the vouchers? I have a Coach that needs repair, but I don't know if it can be fixed. What's the deal with repairs?

When my husband's wallet could not be repaired Coach sent me a letter that is good for 40% off my next full priced purchase. (Good for one item).

I have also had them send me a letter that is good for the complete value of the bag I sent in for repair. To be used on my next full priced purchase. I think they only do this if your bag is pretty new.
 

BagLadie

Got a handle on it
O.G.
Nov 2, 2006
6,961
13
Red Sox Nation
Wow I can't believe they would just throw it away without asking you! No I don't think it was inappropriate to ask for it back.
 

IHeartCoach

♥IHeartVuitton♥
Mar 23, 2007
4,082
1
Buffalo, New York
That's pretty crappy that they didn't even ask you before tossing it away!

I'd call back and tell them that. Ask them why they didn't ask you.

Rude peoples!
 

sheishollywood

LiveLaughLove
O.G.
Nov 29, 2006
4,377
22
Where the water is
I don't think you were out of line to ask. If I was wondering I would've asked too. She was pushing it by being a little too snooty. No harm in asking about your possessions:smile:
 

LIblue

Dona Nobis Pacem
Mar 29, 2007
3,773
1
I don't think your question was inappropriate at all. I think Coach should have asked you what you wanted to do. I think the CS rep could have handled your question with a bit more polish!
 

aspy_ps

O.G.
Apr 6, 2007
192
12
41
Virginia
My SA who is also a very good friend of mine warned me about this. She said sometimes for the older purses that they will just send the letter and she has gotten complaints from customers about not being able to get their purse back. I was always reluctant to send the purse I bought in Oct 05 for repairs because of that and decided I like my worn down still usable (very used in spots) purse more than 40% off a new one.
 

Kimmi

Member
Aug 6, 2006
3,874
2
I guess they can have whatever policy they want, but I think offering the bag back at least would be standard, it is your bag, your decision. BTW she was snooty and rude, you don't speak to a customer like that. What would be the harm in saying "I am so sorry, that isn't Coach's policy but I can see if I could get your bag back if that is what you would prefer." Now isn't that the way you are supposed to speak to a customer?
 

madiandcindy

Member
Nov 16, 2006
376
0
I don't think it was bad that you asked, hey its just a question right? Some SA's take things too personal, as if the bag is hers and she is looking out. LOL Anyway get a great new bag!!:tup:
 

court811

Member
Feb 21, 2007
3,037
0
wow! I really hope they dont' do that with my pink metallic gallery tote if they can't fix it. I will crY!!! If they can't fix it, I want it back, coupon voucher or not

I'm so sorry she was rude to you, that wasn't right, I hope you get good compensation
 

kidlearner

Craving LV
Feb 26, 2007
1,330
0
Bay Area, CA
I would think that you should get a choice as well. You were soooooo not being inappropriate to ask the question. Don't take it personally, she/he was probably having a bad day or something :shrugs:
 

SpoiledRotten22

In LVoe...
O.G.
Jan 21, 2007
3,774
2
Memphis, TN
I think that the only inappropriate thing was the rep's response. Whatever the policy is about repairs/returns/credits, her response could've been much better stated......