I took my bag to the Coach store to be sent off for repairs a few weeks back. I get a call today telling me the bag can't be repaired, and a voucher is on its way to me. I asked what happened to my bag, and she said it has been recycled. Since it's being recyled anyway, I asked if I could get the bag back and the voucher. She said annoyingly "that's pushing it." I didn't think it was that inappropriate to ask. They're tossing it anyway, and especially given that no one asked me before throwing it away. The bag was in good condition, and the repair I had wanted done was very minor and inside the bag.