My experience with a warranty claim...WOW..is all I can say.
I sent my Cement Kirby in for warranty repair because the silver hardware started turning reddish and looked like cheap jewelry would.
Well, a week after they received my bag (per tracking number) I still had no response. I called customer service and was told that it couldn't be repaired and I would get to pick a new bag from a list they would provide me. (Up to $350)
I was told the list just came out THAT very day. The next day I placed my order with them for the purse I picked from their list. I was told it would be about 2-3 weeks to get my replacement.
After 2.5 weeks I still hadn't received anything, not even a tracking number so I called again to confirm that the bag I placed the order for was available and getting ready to sent out to me. I was told yes, they will update me with a tracking number soon.
5 days after that I get an email saying that the bag I ordered is not available. They provided me yet with another list to choose from.
I had my eye on the Mercer Dome Satchel but wanted to figure out what the color "bright blue" would look like as that was the only color available per list and the photo they had for it was electric blue which was NOT available. So I searched the web and MK website, couldn't find anything in bright blue. I never heard of that color either.
So I called MKcustomer service again to hope they could give me more information, gave him the style number and what he needed and he told me "i don't have that bag in the list. You must have a wrong list."
I told him that I received this list TODAY..
He ended up sending me the list he was looking at which was the "old" list I was sent over 3 weeks ago.
I'm at a loss here. I don't understand how this can be so complicated.
So I still don't have a replacement and everyone gives me a different answer, which of course all are contradictory.
I sent my Cement Kirby in for warranty repair because the silver hardware started turning reddish and looked like cheap jewelry would.
Well, a week after they received my bag (per tracking number) I still had no response. I called customer service and was told that it couldn't be repaired and I would get to pick a new bag from a list they would provide me. (Up to $350)
I was told the list just came out THAT very day. The next day I placed my order with them for the purse I picked from their list. I was told it would be about 2-3 weeks to get my replacement.
After 2.5 weeks I still hadn't received anything, not even a tracking number so I called again to confirm that the bag I placed the order for was available and getting ready to sent out to me. I was told yes, they will update me with a tracking number soon.
5 days after that I get an email saying that the bag I ordered is not available. They provided me yet with another list to choose from.
I had my eye on the Mercer Dome Satchel but wanted to figure out what the color "bright blue" would look like as that was the only color available per list and the photo they had for it was electric blue which was NOT available. So I searched the web and MK website, couldn't find anything in bright blue. I never heard of that color either.
So I called MKcustomer service again to hope they could give me more information, gave him the style number and what he needed and he told me "i don't have that bag in the list. You must have a wrong list."
I told him that I received this list TODAY..
He ended up sending me the list he was looking at which was the "old" list I was sent over 3 weeks ago.
I'm at a loss here. I don't understand how this can be so complicated.
So I still don't have a replacement and everyone gives me a different answer, which of course all are contradictory.