I want to start by saying that in five years of purchasing LV I have only had two problems. One was a wavy strap on the Totally (the part that connects to the bag was wavy) and that was only a week old so it came that way. (Had the bag shipped so I didn't see it first). The second was a warped flap of the Favorite MM. That developed after only two uses. I say that to say I am really not nit picky I don't scrutinize every stitch etc. Of course as a newbie I had my share of "is this normal" questions.
So on to the bag charm, it's the monogram canvas mirror bag charm and the top circle that doesn't have the mirror is starting to curl upwards on both sides. The bottom is perfectly flat. They were both flat when I bought it. I sent pics to my SA and she is sending to quality to see what they say, but yesterday she basically told me it was normal wear and tear since its fabric. What?? It's very rigid coated canvas so I'm confused but there is no way this is normal. Has anyone else had this problem with theirs? It'll be later in the week when I get an answer. Its never gotten wet, been in heat, etc. It's frustrating to hear of everyone who has great SA's who take care of them right away. It was a real hassle to get the Favorite replaced and the one week old bag she wanted to send out for repair. That would take 6 weeks. I went to another store and they let me swap on the spot. Sorry needed to vent I guess! Here's lots of pics. It's hard to capture but my SA said she could see it.
So on to the bag charm, it's the monogram canvas mirror bag charm and the top circle that doesn't have the mirror is starting to curl upwards on both sides. The bottom is perfectly flat. They were both flat when I bought it. I sent pics to my SA and she is sending to quality to see what they say, but yesterday she basically told me it was normal wear and tear since its fabric. What?? It's very rigid coated canvas so I'm confused but there is no way this is normal. Has anyone else had this problem with theirs? It'll be later in the week when I get an answer. Its never gotten wet, been in heat, etc. It's frustrating to hear of everyone who has great SA's who take care of them right away. It was a real hassle to get the Favorite replaced and the one week old bag she wanted to send out for repair. That would take 6 weeks. I went to another store and they let me swap on the spot. Sorry needed to vent I guess! Here's lots of pics. It's hard to capture but my SA said she could see it.
