Warning. Yoox lost my return, blames me!

[sac-a-main]

Dear Shoppers,

Just a quick warning about shopping on Yoox. Beware of their returns warehouse in NJ. They lost my return, and turn around to blame me! They refuse to refund it, saying they cant refund an item they did not receive. (Clever way of blaming the customer, eh?).

I hv shopped on Yoox for many years. Never had a problem until recently. Lots of new customer service people too, many of whom lack training. That could be the problem. No longer the reliable customer-oriented place it used to be. Now, their philosophy is ‘the customer is wrong’. (In addition, the woman who took my call coughed loudly into to phone, rattled the microphone loudly, did not even bother to mute from her end. Small detail, but shows the general attitude of this agent, perhaps reflects the general attitude of the dept?. It’s one thing to have a cold or flu, but when not, that action is just rude.)

Shoppers, beware. You are taking a risk to shop at Yoox now.

 

[A1aGypsy]

Contact the shipping company with your proof that it arrived and tell them the company is claiming it didn’t. They might open up a claim and it might put pressure on the seller or at least help them locate it.

 

[sac-a-main]

Contact the shipping company with your proof that it arrived and tell them the company is claiming it didn’t. They might open up a claim and it might put pressure on the seller or at least help them locate it.

A1aG,

Thx for help; will do!

 

[CrazyCool01]

I have stopped buying on yoox, i bought a gucci belt and after a year i tried to resell and guess what am told it is fake. Yoox refused to look into this issue claiming they sell authentic goods. I could have gone to private authenticators to prove that it was a fake. But i am not willing to pay few more hundred dollars. So i have stopped Shopping on yoox!!

 

[sac-a-main]

I have stopped buying on yoox, i bought a gucci belt and after a year i tried to resell and guess what am told it is fake. Yoox refused to look into this issue claiming they sell authentic goods. I could have gone to private authenticators to prove that it was a fake. But i am not willing to pay few more hundred dollars. So i have stopped Shopping on yoox!!

Oy...that’s really bad; sorry to learn Yoox sold you a fake, and later didnt do anything. (I am now kinda worried about my purchases...) I know its kinda late, but maybe your card company should know about this, just for the record?

 

[CrazyCool01]

Oy...that’s really bad; sorry to learn Yoox sold you a fake, and later didnt do anything. (I am now kinda worried about my purchases...) I know its kinda late, but maybe your card company should know about this, just for the record?

Very true !! i dint think about reporting to my credit card company!! I will do it.. Thanks


And dont worry about your purchases probably they are all authentic [emoji4]

 

[sac-a-main]

Very true !! i dint think about reporting to my credit card company!! I will do it.. Thanks


And dont worry about your purchases probably they are all authentic [emoji4]

CCool,

Thx for your message, I hope too (authentic), and wishing you good luck w that belt .
(I dunno where the emojis r anymore...years ago they used to show up on the screen as i tyoed...akkkkk...wanted to send you hugs emoji.)

 

[sac-a-main]

Very true !! i dint think about reporting to my credit card company!! I will do it.. Thanks


And dont worry about your purchases probably they are all authentic [emoji4]

Hey CC, found em! Hugs t u!

 

[Aidree]

I have stopped buying on yoox, i bought a gucci belt and after a year i tried to resell and guess what am told it is fake. Yoox refused to look into this issue claiming they sell authentic goods. I could have gone to private authenticators to prove that it was a fake. But i am not willing to pay few more hundred dollars. So i have stopped Shopping on yoox!!

How is that possible? Lots of members recommend yoox I’m worried about my purchases too