Hi guys.
I just want to share what's going on. Some of you may know about this bag already.
To make it short: I decided to get a preloved Speedy 30 monogram of consignment. I found this one. The picture from the add is the one in the upper left corner. The bag was graded "Good Condtion" which means there should be no stains on the inside, and no leather wear.
Well. It has all of that. I have returned to vestiaire before without problems, but for some reason they are giving me grief and doing my head in and fighting me on this.
Despite it going against their own quality promise to their customers in their own descriptions on their site.
I am done with these people, and I will continue the fight to return this piece. The response from the supervisor is that there is nothing more they can do but to give up their commission for me to relist. Two of their customer representatives have even told me themselves that this shouldn't be sent out like this, but their supervisor is fighting me. I suspect she knows it's trash.
The bag is in transit back to me. So fuming. What a scam!
I paid £236 and now I'm wondering what to do if she's absolutely not going to give up. Should I pay and replace the leather? Wash it up and try and resell somewhere else for a fair price? What would you do? I'm so disappointed with vestiaire collective right now. So beware!!
This bag was purchased with MasterCard, could we do a claim? I can prove its not up to vestiaires own promise.
Advice needed and appreciated!❤️
I just want to share what's going on. Some of you may know about this bag already.
To make it short: I decided to get a preloved Speedy 30 monogram of consignment. I found this one. The picture from the add is the one in the upper left corner. The bag was graded "Good Condtion" which means there should be no stains on the inside, and no leather wear.
Well. It has all of that. I have returned to vestiaire before without problems, but for some reason they are giving me grief and doing my head in and fighting me on this.
Despite it going against their own quality promise to their customers in their own descriptions on their site.
I am done with these people, and I will continue the fight to return this piece. The response from the supervisor is that there is nothing more they can do but to give up their commission for me to relist. Two of their customer representatives have even told me themselves that this shouldn't be sent out like this, but their supervisor is fighting me. I suspect she knows it's trash.
The bag is in transit back to me. So fuming. What a scam!
I paid £236 and now I'm wondering what to do if she's absolutely not going to give up. Should I pay and replace the leather? Wash it up and try and resell somewhere else for a fair price? What would you do? I'm so disappointed with vestiaire collective right now. So beware!!
This bag was purchased with MasterCard, could we do a claim? I can prove its not up to vestiaires own promise.
Advice needed and appreciated!❤️